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Open nowPosted 421 days ago

ID. EURES: 6489980, GERMAN CUSTOMER EXPERIENCE TEAM LEADER

EURES job mobility portal110,373 open roles

Where
Barcelona, Spain
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Your applicationOpen nowID. EURES: 6489980, GERMAN CUSTOMER EXPERIENCE TEAM LEADEREURES job mobility portal · Barcelona, Spain

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on EURES job mobility portal's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 421 days ago

The posting

APPLICATIONS BY E-MAIL [email protected] REFERENCE: EURES.ST_TL_DACH // DEADLINE: 34/04/2022 // SALARY:UP TO 28.160¤ GROSS/YEAR //- - -PURPOSE OF THE ROLE: AS A CUSTOMER EXPERIENCE TEAM LEADER, YOU WILL ENSURE AN EXCEPTIONAL CUSTOMER AND EMPLOYEE EXPERIENCE BY CREATING TEAM CONNECTION, COMMUNICATING DIRECTION AND GOALS, PROVIDING REGULAR PERFORMANCE FEEDBACK AND DEVELOPING MEMBERS OF THE TEAM TO ENSURE CAREER GROWTH, WHILE WORKING CLOSELY WITH THE REST OF THE MANAGEMENT TEAM TO DRIVE CONTINUOUS PERFORMANCE IMPROVEMENTS. - - -WHAT YOU WILL DO: /SUPPORT AND MANAGE THE DAY-TO-DAY OPERATIONS OF A TEAM OF 12-15 CX ADVOCATES PROVIDING CUSTOMER SERVICE & TECHNICAL ASSISTANCE TO OUR CUSTOMERS WITH HIGH QUALITY, EFFICIENCY, EMPATHY, AND ACCURACY. /AS THE DRIVING FORCE BEHIND THE TEAM, CONDUCT REGULAR 1:1 MEETINGS WITH YOUR TEAM TO MAINTAIN FOCUS AND MOTIVATION ON CUSTOMER SERVICE STANDARDS AND TARGETS, 80% OF YOUR DAY WILL CONSIST OF COACHING AND EDUCATING ADVISORS ON HOW TO IMPROVE THEIR PERFORMANCE. /ENSURE EVERYONE ON THE TEAM HAS APPROPRIATE TRAINING AND ANY REQUIRED RESOURCES TO PERFORM THEIR JOBS TO THEIR BEST. /STAY UP TO DATE WITH THE CLIENT¿S POLICIES AND PROCEDURES. /COLLABORATE IN THE RECRUITMENT PROCESS AND BRING NEW TEAM MEMBERS ON BOARD... - - -// PROFILE OF EMPLOYEE: /NATIVE LEVEL OF GERMAN AND FLUENT IN ENGLISH (C1) /IT'S NECESSARY TO HAVE A HIGH SPEED INTERNET CONNECTION AND THE SPACE TO WORK FROM HOME. WE WILL PROVIDE YOU WITH THE COMPUTER. /DEMONSTRABLE EXPERIENCE IN THE CONTACT CENTER ENVIRONMENT AS TEAM LEADER, /EXPERIENCE IN PERFORMANCE MANAGEMENT /STRONG ANALYTICAL SKILLS AND THE ABILITY TO DRIVE CHANGES - - - //WHAT WE OFFER: /FULL-TIME CONTRACT (39 HOURS/WEEK). /SALARY: UP TO 28.160¤ GROSS/YEAR /TAXES BETWEEN 20-24%. //RELOCATION PACKAGE: -FLIGHT/TRAIN TICKETS -600¤ AFTER 2 MONTHS IN THE COMPANY -PCR TEST COST COMPENSATION -TAXIS FROM COUNTRY OF ORIGIN TO THE AIRPORT -TAXI FROM BARCELONA AIRPORT/STATION TO ACC.

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