The posting
Couldn't find what you are looking for? Contact us through phone , e-mail or our live-chat. We are happy to help. Daifuku Airport Netherlands at Schiphol Airport Where technology and innovation come together to start the vacation feeling! Careers Incident Manager - Type of employment Fulltime - Department Services - Location Hoofddorp - Salary tussen de €3,500 - €5,000 Are you someone who stays calm when a technical incident affects airport operations? Do you enjoy taking the lead in resolving incidents while bringing together customers, technical specialists and suppliers? And would you like to play a key role in improving the reliability of mission-critical systems? Then we would love to hear from you. Daifuku is a leading player in the airport industry. We develop and deliver innovative solutions covering the entire passenger journey, from arrival to boarding, with a strong focus on passenger experience and safety. Our technology can be found in security lanes and self-service bag drops at airports around the world. Our products operate in mission-critical environments: when a system goes down, thousands of passengers immediately feel the impact. As an Incident Manager, you will maintain oversight, act as the key link between customers, service teams and engineering, and ensure that incidents are resolved quickly while their underlying causes are addressed systematically. What will you do as Incident Manager? - Take ownership of technical incident coordination, ensuring incidents are handled promptly and in accordance with agreed processes; - Act as the main point of contact for customers, proactively communicating incident status, impact, progress and next steps; - Hold regular meetings with customers to review outstanding incidents and discuss trends; - Bring together the appropriate internal departments, technical specialists and suppliers, establishing clear responsibilities and follow-up actions; - Identify and esca...



