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Mercedes-Benz Customer Assistance Center Maastricht Maastricht Mercedes Benz Customer Assistance Center Maastricht - Maastricht - 40 uur - HBO - WO - maximaal € 800,- Internship | Global Customer Care Product Management | Engagement & Enablement in Maastricht About us We are the Mercedes-Benz Customer Assistance Centre Maastricht. Years of experience and our strong focus on customer centricity have given us the expertise to steer and develop global Customer Contact Centers (CCC) around the world. We belong to the Mercedes-Benz Global Customer Service & Parts division and collaborate closely with other departments and divisions to create the best customer journey. With an international team of over 1000 colleagues, we work to create the ultimate customer experience not only for the drivers of our vehicles but also in support of the retail and logistics organizations. WE CARE for customers, they are part of our DNA. About the team Product Management is the driving force behind the continuous evolution of Mercedes-Benz Customer Assistance Center (CAC) services worldwide. We identify customer and business needs, translate them into scalable solutions, and lead initiatives that enhance the customer experience, improve operational efficiency, and create measurable business value. Engagement & Enablement is the team that connects our global stakeholders with our products and makes sure our users are ready to work with them. We run the recurring engagement formats with markets and regions, communicate product changes, coordinate training and readiness, collect structured end-user feedback, and create transparency on vehicle launches. In short: we turn alignment into adoption. As an intern, you will work across stakeholder engagement, product communication, user enablement and launch reporting, gaining hands-on experience in product management while contributing to real business initiatives with global impact. These will be your ...



