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Open nowPosted 33 days ago

IT Consultant: First Line Support Engineer

EURES job mobility portal314,718 open roles

Where
Turnhout, Belgium
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Your applicationOpen nowIT Consultant: First Line Support EngineerEURES job mobility portal · Turnhout, Belgium

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on EURES job mobility portal's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.7%1 day
  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.1%30 days
This job: posted 33 days ago

The posting

Locatie: Bij de klant (thuiswerk te bespreken bij klant)

Dienstverband: Fulltime

Ervaring: Junior (minstens 1 jaar)

Over de functie

Als First Line Support Engineer ben jij het eerste aanspreekpunt voor de eindgebruikers van onze klant. Jij zorgt ervoor dat hun IT-omgeving soepel draait — of het nu gaat om een vergeten wachtwoord, een haperende printer of een netwerkprobleem.

In jouw consultancy-rol werk je bij één van onze klanten, vaak voor een langere periode. Zo bouw je mee aan hun IT-omgeving en leer je de organisatie goed kennen. Tegelijkertijd houd je de afwisseling en groeikansen van consultancy — nieuwe klanten, nieuwe omgevingen, nieuwe uitdagingen.

Wat ga je doen?

  • Registreren, analyseren en oplossen van binnenkomende IT-meldingen (incidenten en service requests)
  • Ondersteunen van eindgebruikers via telefoon, e-mail, chat of onsite
  • Beheren van accounts, wachtwoorden en rechten in o.a. Active Directory, Microsoft 365 en andere bedrijfsapplicaties
  • Escaleren van complexe incidenten naar de 2e lijn wanneer nodig
  • Documenteren van oplossingen en meedenken over structurele verbeteringen

Wie ben jij?

Jij bent servicegericht, leergierig en hebt een passie voor IT. Je vindt het leuk om gebruikers te helpen en wil graag doorgroeien binnen het vakgebied.

Jij hebt:

  • Genoten van een IT-gerelateerde opleiding
  • Een eerste relevante werkervaring
  • Ervaring met Windows 10/11, Microsoft 365 en basis netwerkbeheer
  • Ervaring met ticketingsystemen (bijv. Topdesk, Jira, ServiceNow)
  • Certificeringen zoals ITIL 4 Foundation, MS-900 of SC-900 zijn een plus
  • Goede beheersing van de Nederlandse en Engelse taal (Frans is een plus)
  • Een rijbewijs B

Locatie

Als consultant word je uitgestuurd op opdrachten bij klanten over heel Vlaanderen. We kijken wel naar klanten in jouw regio. Onze consultancy opdrachten zijn voor langere termijn, bij één vaste klant.

  • Active Directory
  • Microsoft 365
  • ITIL
  • Windows 10/11
  • Basis netwerkbeheer
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  1. A CV for this posting

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  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on EURES job mobility portal's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

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  5. Reply with AI

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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