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Open nowPosted 23 hours ago

IT Lead Klantenservice

EURES job mobility portal396,057 open roles

Where
Utrecht, Netherlands
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Your applicationOpen nowIT Lead KlantenserviceEURES job mobility portal · Utrecht, Netherlands

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on EURES job mobility portal's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

8.1% of postings close within 7 days. Measured by our own scanner across the market. EURES job mobility portal postings stay open a median of 3 days.

Share of postings closed within
  1. 1.7%1 day
  2. 3.6%3 days
  3. 8.1%7 days
  4. 15.0%14 days
  5. 33.9%30 days
This job: posted 23 hours ago

EURES job mobility portal median: 3 days open

The posting

Interim IT Lead Klantenservice freelance In het kort Volledige opdracht Als interim IT Lead Klantenservice ben je de technologische leider van het klantdomein Klantenservice. Je vormt samen met de Resultatenlead Klantenservice het leiderschapsduo en stuurt op klantwaarde, continuïteit, strategische vernieuwing en voorspelbare realisatie. Je brengt focus en samenhang in roadmap, architectuur, portfolio en delivery en helpt teams en leveranciers scherp te prioriteren en aantoonbaar resultaat te leveren. Je werkt aan digitale servicekanalen, klantcontactplatformen, CRM, klantbeeld, data, AI, kennismanagement en de technologie die klantadviseurs ondersteunt. Wat ga je leveren: Een duidelijke technologische koers en robuuste klantcontactketen: Ontwikkelen van een IT-visie voor Klantenservice, een gedragen IT-roadmap en investeringsagenda; samenhang brengen tussen digitale… Eerste gedeelte van de opdrachtomschrijving. Eisen - Minimaal 5 jaar ervaring als IT Lead, IT Manager of vergelijkbare senior leiderschapsrol in een complexe digitale omgeving (graag toelichten op het voorblad) - Aantoonbare ervaring met complexe klantcontactomgevingen en een actueel beeld van technologische en organisatorische ontwikkelingen binnen klantcontactcentra. - Relevante ervaring met klantcontactplatformen, CRM, omnichannel dienstverlening of digitale serviceprocessen (graag toelichten op het voorblad) - Ervaring met bedrijfskritische IT-ketens, beschikbaarheid, continuïteit, security, privacy en compliance (graag toelichten op het voorblad) - Ervaring met roadmapsturing, portfolio, prioritering en voorspelbare levering (graag toelichten op het voorblad) - Sterk stakeholdermanagement en ervaring met leveranciersregie (graag toelichten op het voorblad) - Je hebt een uitstekende beheersing (zowel mondeling als schriftelijk) van de Nederlandse taal (graag toelichten op het voorblad) - Aantoonbare ervaring met klantcontact omgevingen (graag toelichten op...

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  1. A CV for this posting

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  2. 25 readers review it

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    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on EURES job mobility portal's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

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