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Open nowPosted 32 days ago

IT-Planet - Service Desk Manager

EURES job mobility portal311,998 open roles

Where
Nivelles, Belgium
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Your applicationOpen nowIT-Planet - Service Desk ManagerEURES job mobility portal · Nivelles, Belgium

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on EURES job mobility portal's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: posted 32 days ago

The posting

Onze klant zoekt een ervaren en resultaatgerichte Service Desk Manager die verantwoordelijk wordt voor de aansturing en verdere professionalisering van zowel de Customer Support Administration als de Front Office activiteiten.

  • Leiding geven aan en coachen van de Customer Support- en Front Office-teams
  • Waarborgen van een excellente klantenservice en efficiënte afhandeling van klantendossiers
  • Opzetten, structureren en optimaliseren van service desk-processen, procedures en SLA's
  • Definiëren, opvolgen en rapporteren van KPI's en serviceprestaties
  • Beheren van escalaties en complexe klantvragen
  • Identificeren en implementeren van verbetertrajecten om de klantentevredenheid en operationele efficiëntie te verhogen
  • Nauw samenwerken met interne stakeholders om een klantgerichte serviceorganisatie uit te bouwen
  • Bachelor- of masterniveau, of gelijkwaardig door ervaring
  • Minimaal 5 jaar ervaring in een leidinggevende functie binnen customer service, service desk of customer support
  • Aantoonbare en succesvolle ervaring in het opzetten, implementeren en professionaliseren van een service desk-organisatie, inclusief processen, tooling, KPI's en teamstructuur
  • Uitstekende kennis van Nederlands en Frans, zowel mondeling als schriftelijk
  • Sterke people manager met coachende leiderschapsstijl
  • Analytisch, gestructureerd en sterk gericht op continue verbetering
  • Ervaring met CRM-, ticketing- en klantenservicesystemen
  • Hands-on manager die niet alleen een team kan aansturen, maar ook beschikt over de expertise en visie om een moderne, performante en klantgerichte service desk uit te bouwen en verder te ontwikkelen
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  1. A CV for this posting

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  2. 25 readers review it

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    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on EURES job mobility portal's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

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  5. Reply with AI

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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3×

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