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Open nowPosted 30 days ago

IT Servicedesk Medewerker

EURES job mobility portal314,718 open roles

Where
Agglomeratie Leiden en Bollenstreek, Netherlands
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Your applicationOpen nowIT Servicedesk MedewerkerEURES job mobility portal · Agglomeratie Leiden en Bollenstreek, Netherlands

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on EURES job mobility portal's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: posted 30 days ago

The posting

IT Servicedesk Medewerker MBO+ Leiden / Thuis 40 uur Jouw superpower? Klanten blij maken met de juiste oplossingen en een optimale klantbeleving. Als altijd vrolijke en klantgerichte IT Servicedesk Medewerker handel jij alle incidenten, meldingen en verzoeken met de grootst mogelijke zorg af. Of het nu gaat om een klantvraag, verstoring of configuratiewijziging: jij zorgt dat elke melding de aandacht krijgt die het verdient. Vragen die je direct kunt oplossen, pak je met gemak aan. Vragen die specialistische kennis vereisen of meer tijd kosten, speel je door naar je collega's van lijn 2. De opvolging houd je scherp in de gaten, zodat klanten precies weten waar ze aan toe zijn. En signaleer je een verkoopkans? Dan schakel je natuurlijk direct de accountmanager in. Dit alles doe je in een omgeving waar je werkt met de nieuwste software en technieken en volop mogelijkheden krijgt om jezelf verder te ontwikkelen. Wat ga je doen? Als IT Servicedesk Medewerker ben jij het eerste aanspreekpunt voor onze klanten bij vragen, verzoeken en verstoringen. Concreet betekent dit dat je: - Meldingen afhandelt : Registreren, prioriteren en oplossen van tickets via ons ticketsysteem. - Klanten ondersteunt : Direct contact via telefoon of chat om vragen en incidenten op te lossen. - Escalaties doorstuurt : Complexe of specialistische vragen doorspelen naar collega's en de voortgang bewaken. - Verwachtingen managet : Klanten duidelijk informeren over de voortgang en oplossing van hun melding. - Signaleert kansen : Wanneer er commerciële mogelijkheden zijn, schakel je direct de juiste collega in. - Documentatie bijhouden en slimmer maken: Je houdt niet alleen bij wat er gebeurt, maar denkt ook mee over hoe terugkerende taken slimmer en efficiënter kunnen, zodat het team continu kan verbeteren. Sherina Krösing Head of People & Culture Zo ziet mijn dag er uit. Voor jou. - Een dynamische werkomgeving waarin je de ruimte krijgt om echt imp...

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One press. We do the rest.

  1. A CV for this posting

    Written against EURES job mobility portal's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on EURES job mobility portal's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    EURES job mobility portal's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

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We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

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