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Open nowPosted 37 hours ago

IT Support Technician – L1 Resident Engineer (M/F/X)

EURES job mobility portal450,090 open roles

Where
Liège, Belgium
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Your applicationOpen nowIT Support Technician – L1 Resident Engineer (M/F/X)EURES job mobility portal · Liège, Belgium

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

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The clock on this job

Early applications get read.

8.3% of postings close within 7 days. Measured by our own scanner across the market. EURES job mobility portal postings stay open a median of 6 days.

Share of postings closed within
  1. 1.9%1 day
  2. 3.9%3 days
  3. 8.3%7 days
  4. 15.3%14 days
  5. 34.1%30 days
This job: posted 37 hours ago

EURES job mobility portal median: 6 days open

The posting

Do you want to be the face of IT at an international airport site, in a demanding operational environment?

Joining SAL International at Liège Airport means ensuring, day in and day out, the continuity of IT services for a multilingual organisation at the heart of logistics and airport operations.

As part of its growth, SAL International is looking for an L1 IT Support Technician – Resident Engineer based in Liège.

WHY JOIN SAL INTERNATIONAL?

SAL International is an international player in airport handling and logistics. What you will find there:

  • A dynamic, operational environment at the heart of Liège Airport
  • An international and multilingual setting
  • An autonomous role: you are the site's IT point of reference
  • A solid structure, backed by central IT teams (L2/L3, infrastructure, network, security

Jobomschrijving

As L1 Resident Engineer, you are the first point of contact for all IT incidents and requests on site. You combine deskside support and helpdesk.

User support

  • Provide Level 1 IT support, on site and remotely, to employees at the Liège site
  • Diagnose and resolve common incidents: laptops, desktops, monitors, docking stations, printers, headsets and peripherals
  • Support Windows 10/11 and Microsoft 365 environments (Outlook, Teams, Word, Excel, PowerPoint, OneDrive), as well as basic application support
  • Resolve basic connectivity issues (LAN, Wi-Fi, VPN)
  • Support meeting rooms and videoconferencing equipment (Teams, cameras, microphones, screens)

Access and security

  • Manage access: accounts, password resets, MFA and authentication, in line with security procedures
  • Apply IT security policies and immediately report any suspicious incident (phishing, malware, unauthorised access)

Hardware and lifecycle

  • Install, configure and prepare IT equipment (PCs, iOS/Android mobile devices, peripherals)
  • Handle IT onboarding and offboarding of employees (workstation preparation, handover and collection of equipment, access rights)
  • Keep the IT inventory up to date and coordinate replacements, warranties, repairs and disposals
  • Tickets, escalation and coordination
  • Log, prioritise, track and close tickets in the ITSM tool (ServiceNow, Jira Service Management…)
  • Escalate complex incidents to L2/L3 teams with a full diagnosis, and follow them up in line with SLAs
  • Act as the link with central IT teams, service providers and external suppliers
  • Inform local management of major incidents or service interruptions
  • Contribute to IT documentation (knowledge base, procedures, troubleshooting guides)

You are not just a ticket-taker: you are the local IT point of reference and help ensure the continuity of the site's IT services.

THE TEAM & THE MANAGER

Based at the Liège office, you report directly to the Station Manager, Pierre Jeurissen. You work closely with SAL International's IT teams in Belgium and Saudi Arabia.

Essential

  • Bachelor's degree or equivalent technical qualification in IT
  • At least 2 years' experience in helpdesk, service desk, desktop support or field support
  • Fluent French and English, both spoken and written
  • Strong command of Windows 10/11 and Microsoft 365; basic knowledge of Active Directory / Entra ID (Azure AD) and MFA
  • Basic knowledge of networking (TCP/IP, DNS, DHCP) and cybersecurity

Assets

  • Knowledge of Arabic
  • Experience as a Resident Engineer / Onsite Support Engineer
  • Experience in the aviation or logistics sector, in an international environment
  • IT certifications (CompTIA A , ITIL Foundation, Microsoft…)

Soft skills

  • Customer focus and service mindset
  • Autonomy and rigour in incident management
  • Clear communication with non-technical users
  • Hands-on, proactive attitude
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