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Open nowPosted 44 hours ago

Itcc Implementatiemanager

EURES job mobility portal314,718 open roles

Where
Utrecht, Netherlands
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Your applicationOpen nowItcc ImplementatiemanagerEURES job mobility portal · Utrecht, Netherlands
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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

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  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: posted 44 hours ago

The posting

✓ Persoonlijke begeleiding in het gehele sollicitatieproces ✓ Wij vinden jouw perfecte baan door te kijken naar jouw wensen en competenties ✓ Binnen 48 uur stellen we je voor bij de juiste werkgever ItaQ B.V. logo Taal nl en ItaQ B.V. logo Waar ben je naar op zoek? ITCC ServiceNow CSM - Overheid (Rijk / Ministeries) - Interim - HBO, ITIL, Prince2, SCRUM-AGILE, CIPP/e, CIPM ITCC ServiceNow CSM Functieomschrijving ServiceNow is geïmplementeerd binnen de centrale IT-afdeling van Defensie. De processen en functies die geïmplementeerd dienen te worden zijn: Binnen het project VRIK zal ServiceNow Customer Service Management geïmplementeerd worden bij Defensie. Daartoe wordt een team geformeerd, bestaande uit ServiceNow (Business en Technical consultants) en Implementatie Consultants. De ServiceNow richten zich op het configureren van ServiceNow, de Implementatie Consultants richten zich op zgn 'Organizational Change'. De Implementatie Consultants begeleiden de afdeling bij het adopteren van ServiceNow, het zich eigen maken van de gestandaardiseerde processen en nieuwe werkwijze, het zich eigen maken van de ServiceNow functionaliteit, en dergelijke. De Implementatie Consultant moet dan ook in staat zijn: - De teams te helpen de nieuwe werkwijze en bijhorende rituelen te begrijpen en toe te passen in de praktijk; - De teams te helpen de ondersteunende tooling (ServiceNow) te leren gebruiken om de werkwijze te ondersteunen; - De rolverdeling te verduidelijken zodat iedereen weet wat van hem/haar verwacht wordt; - Sterke aantoonbare kennis hebben van agile werkwijzen als Kanban, Scrum, SAFe of andere Scaled-agile varianten; - Sterke aantoonbare ervaring met de implementatie van ticketing tooling bij een Call Center; - Sterke aantoonbare ervaring om een implementatietraject te leiden d.m.v. o.a. het voorbereiden van stuurgroepen en organiseren van voortgangsoverleggen. Samenvattende opgave en missie: Biedt leiderschap voor de...

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