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Open nowPosted 27 hours ago

Klachtbehandelaar Secretaris Commissie Bezwaarschriften

EURES job mobility portal183,432 open roles

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Zuidwest-Overijssel, Netherlands
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Your applicationOpen nowKlachtbehandelaar Secretaris Commissie BezwaarschriftenEURES job mobility portal · Zuidwest-Overijssel, Netherlands
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This job: posted 27 hours ago

The posting

Interlancing Job detail 2026-05-29T10:19:44+00:00Gemeente Raalte Klachtbehandelaar / Secretaris Commissie Bezwaarschriften Gemeente Raalte Locatie: Raalte, Overijssel Startdatum: 26 oktober 2027 Uren p/w: 28 - 32 uur p/w Looptijd: 3 maanden Type: Interlancing / detachering Vakgebied: Juridisch Sluitingsdatum: 08-10-2026 09:00 Reageer direct Omschrijving opdracht Ga direct naar Opdracht Het cluster juridisch van domein Bedrijfsvoering bestaat uit 9 gedreven collega's die gezamenlijk verantwoordelijk zijn voor de 2e-lijns advisering op het organisatiebrede gemeentelijke werkveld, inclusief bezwaar en beroep, klachtencoördinatie, coördinatie Woo-verzoeken. Ook is binnen het cluster de juridische kwaliteitszorg en de juridische controlfunctie belegd. Als klachtbehandelaar behandel je klachten onafhankelijk, zorgvuldig en oplossingsgericht. Je zoekt waar mogelijk vroegtijdig het contact, voert gesprekken en helpt escalatie voorkomen. Je bewaakt de voortgang en kwaliteit van het klachtproces en adviseert medewerkers en management. Je kijkt daarbij verder dan de individuele klacht: je herkent patronen en signalen en vertaalt deze naar verbeterpunten. Zo draagt klachtbehandeling bij aan betere dienstverlening en een lerende organisatie. Daarnaast vervul je samen met een collega de secretarisrol van de onafhankelijke commissies voor het behandelen van bezwaarschriften. Je beoordeelt bezwaarschriften, bereidt hoorzittingen voor, ondersteunt de commissies en onderhoudt contact met indieners, gemachtigden en betrokken vakdomeinen. Je bewaakt termijnen en stelt conceptadviezen op. Als achtervang van de Woo-coördinator ondersteun je bij de juridisch correcte en tijdige behandeling van Woo-verzoeken. Je adviseert behandelaars en ondersteunt waar nodig bij complexe verzoeken, zienswijzen, anonimiseren en openbaarmaking. De combinatie van deze werkzaamheden is bewust gekozen. Klachten, bezwaren en Woo-verzoeken raken al...

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