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Open nowPosted 25 hours ago

Klachtencoördinator

EURES job mobility portal612,521 open roles

Where
Midden-Limburg, Netherlands
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Your applicationOpen nowKlachtencoördinatorEURES job mobility portal · Midden-Limburg, Netherlands

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on EURES job mobility portal's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

10.7% of postings close within 7 days. Measured by our own scanner across the market. EURES job mobility portal postings stay open a median of 9 days.

Share of postings closed within
  1. 2.0%1 day
  2. 4.4%3 days
  3. 10.7%7 days
  4. 16.1%14 days
  5. 34.1%30 days
This job: posted 25 hours ago

EURES job mobility portal median: 9 days open

The posting

In het kort: Je gaat klachtendossiers coördineren, inwoners en collega’s te woord staan, klachten volgens Awb en verordening behandelen, zorgvuldig vastleggen en signalen uit klachten vertalen naar verbeteringen in de dienstverlening. Functiebeschrijving De opdracht omvat onder andere: - zelfstandig oppakken, coördineren en bewaken van lopende klachtendossiers; - fungeren als aanspreekpunt voor inwoners en betrokken medewerkers; - actief inzetten op een persoonlijke en informele behandeling van klachten; - voeren van gesprekken met inwoners, collega's en andere betrokkenen en waar mogelijk bijdragen aan een passende oplossing; - zorgen voor een zorgvuldige vastlegging en voortgang van het klachtenproces; - behandelen van klachten volgens de Awb en de klachtenverordening wanneer een informele oplossing niet mogelijk is; - opstellen van gespreksverslagen en overige benodigde stukken ten behoeve van de klachtbehandeling; - tijdig afstemmen met de opdrachtgever en de andere klachtencoördinator; - signaleren van terugkerende patronen en knelpunten en deze waar relevant onder de aandacht brengen; - bijdragen aan het verbeteren van de dienstverlening door signale n uit klachten te herkennen en te vertalen naar mogelijke verbeterpunten. Wie zoeken wij? We zoeken een ervaren klachtencoördinator die direct zelfstandig inzetbaar is en snel aansluiting vindt bij de bestaande werkwijze van de gemeente. Je hebt inhoudelijke kennis van klachtbehandeling en hebt liefst geen uitgebreide inwerkperiode nodig om dossiers zelfstandig op te pakken. Tegelijkertijd werk je nadrukkelijk vanuit de werkwijze van de gemeente. Je bent samenwerkingsgericht, stemt gemakkelijk af met de andere klachtencoördinator en weet wanneer afstemming met de opdrachtgever nodig is. Je brengt dus zelfstandig je eigen werkzaamheden en dossiers op orde, maar werkt niet los van de organisatie of naast de bestaande werkwijze. Je bent zorgvuldig, omgevingsbewust en communicatief sterk. Je kunt goed luisteren, ve.

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  1. A CV for this posting

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  2. 25 readers review it

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    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on EURES job mobility portal's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

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  5. Reply with AI

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