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Open nowPosted 7 days ago

Klantadviseur

EURES job mobility portal178,122 open roles

Where
Delft en Westland, Netherlands
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Your applicationOpen nowKlantadviseurEURES job mobility portal · Delft en Westland, Netherlands
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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on EURES job mobility portal's own form.

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The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: posted 7 days ago

The posting

Opleidingen MBO-opleidingen HBO-opleidingen Cursussen & Trainingen Particulier onderwijs Thuisstudies Bedrijfsopleidingen Incompany trainingen Nederlandse Taal (NT2) Wetenschappelijk Onderwijs Uniformberoepen MBO-HBO routes Mijn favorieten - Klantadviseur Logo Voor een publieke organisatie die verantwoordelijk is voor waterbeheer, waterveiligheid en een gezonde leefomgeving in een groot deel van Zuid-Holland, zoeken wij een klantgerichte professional ter versterking van het team Klantcontact. In deze rol ben jij het eerste aanspreekpunt voor inwoners, bedrijven en andere betrokkenen. Je zorgt ervoor dat vragen, meldingen en verzoeken op een vriendelijke, zorgvuldige en efficiënte manier worden afgehandeld. Wat ga je doen? Als Klantadviseur ben jij het visitekaartje van de organisatie. Je hebt dagelijks contact met klanten via verschillende communicatiekanalen en zorgt ervoor dat zij snel de juiste informatie ontvangen. Je werkzaamheden bestaan onder andere uit: - Afhandelen van klantvragen via telefoon, e-mail, website, post en persoonlijk contact - Registreren en verwerken van klantcontacten in de daarvoor bestemde systemen - Bewaken van de voortgang en kwaliteit van klantvragen en meldingen - Doorzetten van complexe vragen naar de juiste interne afdelingen - Monitoren van de opvolging en terugkoppeling richting de klant - Verstrekken van informatie over producten, diensten en procedures - Signaleren van veelvoorkomende vragen en verbeterpunten binnen de dienstverlening - Samenwerken met verschillende interne afdelingen om klanten optimaal te ondersteunen - Bijdragen aan een hoge klanttevredenheid en professionele dienstverlening Over de opdrachtgever Onze opdrachtgever is een publieke organisatie die zich dagelijks inzet voor schoon water, veilige dijken en een klimaatbestendige leefomgeving. Vanuit verschillende disciplines wordt gewerkt aan het beheren en beschermen van het watersysteem in een dichtbevolkt gebied ...

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