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Open nowPosted 4 days ago

Klantendienstmedewerker

EURES job mobility portal268,187 open roles

Where
Antwerpen, Belgium
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Your applicationOpen nowKlantendienstmedewerkerEURES job mobility portal · Antwerpen, Belgium

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on EURES job mobility portal's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: posted 4 days ago

The posting

Heb jij een passie voor mensen én digitale toepassingen? Maak jij graag het verschil door iemand helder en rustig op weg te helpen? Voor het moderne contactcenter van een van de meest vooraanstaande banken van België zoeken we enthousiaste Klantendienstmedewerkers.

In deze rol ben jij het eerste aanspreekpunt voor klanten die hulp nodig hebben bij hun dagelijkse bankzaken. Je helpt hen op weg met moderne banking-apps, ondersteunt bij technische vragen en zorgt voor een vlekkeloze service. Bancaire ervaring of een specifiek diploma is niet nodig: je leert alles tijdens een uitgebreid, betaald opleidingstraject op maat.

Wat je gaat doen:

  • Inkomend klantcontact: Je staat klanten telefonisch te woord die vragen hebben over hun rekeningen, betalingen of digitale banktoepassingen (geen verkoop/cold calling).
  • Gericht meedenken: Door actief te luisteren en de juiste vragen te stellen, doorgrond je snel de vraag of het probleem van de klant.
  • Digitale gids: Je helpt klanten stap voor stap bij het gebruik van de mobiele app en online omgeving, en helpt hen bij technische of administratieve drempels.
  • Nauwkeurige opvolging: Je raadpleegt interne systemen en verwerkt de gesprekken correct en overzichtelijk in het klantdossier.
  • Werken met kwaliteit: Je volgt duidelijke richtlijnen en processen om elke klant een betrouwbare en correcte oplossing te bieden.
  • Grote dosis enthousiasme & digitale feeling: Je bent handig met apps en pc-toepassingen en leert snel nieuwe software aan.
  • Communicatieve topper: Je spreekt en schrijft uitstekend Nederlands. Een basiskennis Frans is mooi meegenomen.
  • Oplossingsgericht & nauwkeurig: Je blijft kalm, luistert aandachtig en werkt gestructureerd.
  • Geen specifieke studievereiste: Jouw leergierigheid, communicatieve vaardigheden en professionele instelling wegen voor ons zwaarder dan een specifiek diploma of werkervaring.
  • Focus op de lange termijn: Omdat we intensief in jouw groei investeren, zoeken we collega's die bewust kiezen voor stabiliteit en een duurzame loopbaan.
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  1. A CV for this posting

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  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on EURES job mobility portal's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    EURES job mobility portal's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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