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Open nowPosted 23 hours ago

Klantenservice Medewerker

EURES job mobility portal314,718 open roles

Where
Arnhem/Nijmegen, Netherlands
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Your applicationOpen nowKlantenservice MedewerkerEURES job mobility portal · Arnhem/Nijmegen, Netherlands
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  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: posted 23 hours ago

The posting

Start als klantenservice medewerker bij Alliander in Arnhem Adviseer zakelijke klanten over energiecontracten in Arnhem. Verdien tot € 4.500 per maand. Solliciteer meteen! Solliciteer direct 32 - 40 uur per week Tussen €3.300 en €4.500 Per maand Wat ga je doen? Grote ondernemingen staan voor flinke uitdagingen door veranderingen in de energiemarkt. Bij de organisatie in Arnhem klopt deze doelgroep aan voor opheldering over hun contracten en capaciteit. Als klantenservice medewerker pak jij deze dossiers op, doorgrond je het vraagstuk en zorg je dat de klant helderheid krijgt. Je dagelijkse werk is een afwisseling van telefonisch klantcontact en uitzoekwerk. Zo'n 30% van je tijd spreek je klanten om de situatie scherp te krijgen en advies te geven. De overige 70% van de tijd duik je in de systemen om mutaties te verwerken en dossiers af te handelen. Jouw takenpakket? - Informatie verstrekken over tariefstructuren, contractvormen en aansluitingen; - Vragen grondig ontleden om de werkelijke behoefte van de ondernemer vast te stellen; - Aanvragen en administratieve aanpassingen beoordelen en correct vastleggen; - Klanten op weg helpen bij capaciteitsproblemen en netcongestie. Dit ben jij / Wie ben jij? Je kunt snel schakelen, bent pragmatisch en hebt zin om je vast te bijten in inhoudelijke vraagstukken. Je bent van nature nieuwsgierig, vraagt door en houdt gemakkelijk het overzicht als dossiers wat ingewikkelder worden. Verder druk je je zowel mondeling als schriftelijk helder uit. Werktijden Je werkt tussen maandag en vrijdag tijdens reguliere kantoortijden. De functie is beschikbaar voor 32 tot 40 uur per week. Er is de mogelijkheid om een deel van de week thuis te werken. Wat wij bieden - Een salaris van € 3.300,00 tot € 4.500,00 bruto per maand op basis van 40 uur; - 32 tot 40 uur flexibele werkweek; - Een deel van je tijd vanuit huis werken;\ - Aantrekkelijke vakantieregeling conform CAO; - Goede secundaire arbeidsvoor...

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