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Open nowPosted 21 hours ago

Klantenservice Medewerker

EURES job mobility portal314,718 open roles

Where
Groot-Rijnmond, Netherlands
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Your applicationOpen nowKlantenservice MedewerkerEURES job mobility portal · Groot-Rijnmond, Netherlands
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Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
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  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: posted 21 hours ago

The posting

10 ˚ onderdeel van A Nice Group Wij zoeken een nieuwe collega voor ons Klantenservice team! Schaatsbaan Rotterdam opent in november voor het 14e jaar op rij! De Rotterdamse ijsbaan is deze winter dagelijks open van 21 november t/m 27 februari. Met meer dan een kwart miljoen bezoekers in slechts 3 maanden tijd, de iconische regenboogverlichting en de gezelligheid tijdens de populaire silent disco's en uitverkochte kerstvakantie, is Schaatsbaan Rotterdam niet meer weg te denken uit de dagje-uit locaties in de regio! Wil jij dit schaatsseizoen van dichtbij meemaken? Wij zoeken voor aankomende winter versterking voor ons Klantenservice team. Dit is de functie. Schaatsbaan Rotterdam is voor de periode november t/m februari op zoek naar een servicegerichte en vriendelijke klantenservice collega, die verantwoordelijk is voor het beantwoorden van vragen vanuit bezoekers en het oplossen en signaleren van problemen. Kennisbank Jij bent het eerste aanspreekpunt voor onze bezoekers. Je beantwoordt de telefoon en beantwoordt binnenkomende vragen per mail en social media. Je denkt mee met onze bezoekers en bent oplossingsgericht. Geduldig en klantvriendelijk Je bent van nature behulpzaam en helpt onze bezoekers met kleine en grote problemen waar ze tegenaan lopen tijdens het plaatsen van een bestelling, het annuleren van een bestelling of vragen die bezoekers hebben over een bezoek aan Schaatsbaan Rotterdam. Backoffice systeem Je kunt goed overweg met computersystemen én je hebt geen bel-angst! Klantbeleveing Je bent opmerkzaam en servicegericht: door het contact met klanten signaleer jij terugkerende issues en verzamel je feedback. Dit koppel jij dan ook snel terug aan de Floor Manager, Horeca Manager en het IJsmeester team. En hier herken jij jezelf ook wel in: - Je beheerst de Nederlandse taal uitstekend in woord en geschrift en bent goed in Engels - Je bent gemotiveerd: ervaring is mooi meegenomen, maar zeker geen vereiste!...

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