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Open nowPosted 47 hours ago

Klantenservice Medewerker Live Chat

EURES job mobility portal161,556 open roles

Where
Noord-Overijssel, Netherlands
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Your applicationOpen nowKlantenservice Medewerker Live ChatEURES job mobility portal · Noord-Overijssel, Netherlands

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on EURES job mobility portal's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 47 hours ago

The posting

Klantenservice medewerker live chat 24 - 40 uur per week Tussen €18,45 en €18,50 per uur Beschrijving Wat ga je precies doen Als klantenservice medewerker live chat draag je bij aan het bieden van een uitstekende klantenervaring via ons live-chatkanaal. Je helpt klanten met uiteenlopende eerstelijnsvragen, zoals het controleren van aanmeldingen, doorgeven van wijzigingen, ondersteuning bij het gebruik van de ENGIE-app, en vragen over betalingen of afrekeningen. Na een uitgebreide training begin je met live-chat en breid je later je vaardigheden uit naar andere kanalen, zoals telefonie (inbound). Wat je gaat doen: - Beantwoorden: van uiteenlopende klantvragen via live-chat met een vriendelijke en professionele benadering. - Ondersteunen: bij het gebruik van de ENGIE-app en het oplossen van technische of administratieve vragen. - Doorverwijzen: van klanten naar de juiste kanalen voor specifieke vragen, zoals sales. - Bijdragen: aan een positieve klantbeleving door snel en deskundig te reageren op vragen en problemen. - Uitbreiden: van je skillset naar andere communicatiekanalen, zoals telefonie, naarmate je ervaring opdoet. Wat bieden we jou Bij ENGIE geloven we in het creëren van een werkomgeving waarin jij je professioneel kunt ontwikkelen en tegelijkertijd een goede balans tussen werk en privé behoudt. We bieden je een aantrekkelijk pakket aan arbeidsvoorwaarden dat aansluit bij jouw ambities en behoeften. - Salaris van €18,50 per uur, exclusief vakantiegeld. - Tijdelijk contract met uitzicht op een vast dienstverband. - Flexibele werkuren: 24 tot 40 uur per week. - Eindejaarsuitkering en 13 extra ADV-dagen. - Hybride werken mogelijk na de inwerkperiode. - Gratis parkeergelegenheid en een heerlijke lunch in ons restaurant. Functie-eisen Ben jij klantgericht, oplossingsgericht en commercieel ingesteld? Wij zoeken een enthousiaste live-chat medewerker die met zorg en deskundigheid onze klanten helpt. - Minimaal mbo-4 diploma...

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    The review screen in CV Rocket: how each CV was read, round by round.

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