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Open nowPosted 40 hours ago

(Lead) Applicatiebeheerder IT Infrastructure

EURES job mobility portal530,941 open roles

Where
Groot-Amsterdam, Netherlands
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Your applicationOpen now(Lead) Applicatiebeheerder IT InfrastructureEURES job mobility portal · Groot-Amsterdam, Netherlands

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on EURES job mobility portal's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

9.5% of postings close within 7 days. Measured by our own scanner across the market. EURES job mobility portal postings stay open a median of 6 days.

Share of postings closed within
  1. 1.8%1 day
  2. 3.9%3 days
  3. 9.5%7 days
  4. 15.5%14 days
  5. 33.9%30 days
This job: posted 40 hours ago

EURES job mobility portal median: 6 days open

The posting

Elevation Partners IT Infrastructure (Lead) Applicatiebeheerder IT Infrastructure (Lead) Applicatiebeheerder - schedule 32 - 40 uur - business_center Vast dienstverband - euro 100.000 - pin_drop Amsterdam - sell Applicatiebeheer Wil jij het klantcontactplatform van een organisatie waar klantenservice écht inhoudelijk telt volledig in eigen hand krijgen, en er een slim, AI-gedreven platform van maken? Voor een vooraanstaande speler in de juridische dienstverlening in Amsterdam zoeken wij een Applicatiebeheerder / Engineer Klantcontactplatform. Solliciteren Over de functie Klanten verwachten snelle, persoonlijke en digitale service, op elk moment van de dag. Het klantcontactplatform is daarin de sleutel. Tot nu toe leunt de organisatie sterk op een externe implementatiepartner, maar dat gaat veranderen: ze willen het platform zélf configureren, verbeteren en uitbreiden. Daarvoor zoeken we een echte uitvoerder die zelf de handen uit de mouwen steekt. Je krijgt veel vrijheid, neemt stakeholders mee in je ideeën en er is ruimte om te investeren in tooling en licenties. De klantenservice is hier inhoudelijk én juridisch verantwoordelijk, dus je werkt aan processen met diepgang en complexiteit. Concreet ga je aan de slag met: - Configureren, optimaliseren en doorontwikkelen van het klantcontactplatform - Bouwen en verbeteren van klantreizen, IVR-flows, contactrouting en integraties - Innoveren met proofs of concept en MVP's, zodat snel waarde wordt toegevoegd - AI-toepassingen onderzoeken en live brengen, zoals agent assist (suggesties en samenvattingen), intelligente routing, automatisering van klantvragen en 24/7 selfservice - Capaciteitsplanning en workforce management vanuit de tooling inrichten en verbeteren - Zoveel mogelijk automatiseren en werken aan operational excellence - Nauw samenwerken met de IT-lead, de business en je collega-beheerders, en kennis delen met een junior collega Over de organisatie Een vooraans...

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  1. A CV for this posting

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  2. 25 readers review it

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    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on EURES job mobility portal's form

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  4. Every reply, sorted

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  5. Reply with AI

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