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Open nowPosted 3 days ago

Manager Customer Operations

EURES job mobility portal437,260 open roles

Where
Groot-Amsterdam, Netherlands
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Your applicationOpen nowManager Customer OperationsEURES job mobility portal · Groot-Amsterdam, Netherlands

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on EURES job mobility portal's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

8.1% of postings close within 7 days. Measured by our own scanner across the market. EURES job mobility portal postings stay open a median of 6 days.

Share of postings closed within
  1. 1.8%1 day
  2. 3.5%3 days
  3. 8.1%7 days
  4. 15.1%14 days
  5. 33.9%30 days
This job: posted 3 days ago

EURES job mobility portal median: 6 days open

The posting

- ICT Combineer people leadership, klantimpact en operationele sturing als Manager Customer Operations bij Korton. Functieomschrijving Als Manager Customer Operations voor Zorgklanten geef je leiding aan een klantenteam van 15 FTE binnen de zorgmarkt. Jij bent verantwoordelijk voor het behalen van hoge klanttevredenheid, het realiseren van gezonde klantcontracten én het continu verbeteren van de dienstverlening. Je combineert people leadership met operationele sturing en veranderkracht, juist in een periode waarin er het nodige verandert binnen de organisatie. Je maakt deel uit van het operationeel managementteam en rapporteert aan de COO. Je bent de schakel tussen klanten, jouw team en het management en hebt veel invloed op hoe Korton haar managed services vandaag én morgen organiseert. Het klantenteam Je geeft leiding aan een multidisciplinair team van 15 FTE, bestaande uit onder andere: - Cloud Support Engineers - Cloud Engineers - Cloud Consultants - Servicemanagers Het team is inhoudelijk sterk en klantgericht. Jij hoeft niet de diepste technische specialist te zijn, maar je begrijpt wél hoe IT-dienstverlening werkt in een complexe, Microsoft gebaseerde omgeving. Jouw toegevoegde waarde zit in richting geven, prioriteren, eigenaarschap stimuleren en het team helpen groeien naar meer volwassenheid en voorspelbaarheid. Dit ga je doen - Je geeft leiding aan het klantenteam en ontwikkelt het team verder in professionaliteit, samenwerking en eigenaarschap. - Je bent eindverantwoordelijk voor klanttevredenheid, dienstverlening, SLA afspraken en het financiële resultaat van de klantcontracten. - Korton is bezig met een herverdeling van klanten en verschuivingen van medewerkers naar andere teams. Jij begeleidt deze overgang van zowel klanten als medewerkers zorgvuldig. - Je brengt structuur en focus in de dagelijkse operatie en zorgt voor een goede balans tussen ad hoc klantvragen en planmatig werken. - Je stuurt op cont...

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  1. A CV for this posting

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  2. 25 readers review it

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    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on EURES job mobility portal's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

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  5. Reply with AI

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