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Open nowPosted 3 days ago

Manager Service Delivery Management

EURES job mobility portal52,477 open roles

Where
Utrecht, Netherlands
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Your applicationOpen nowManager Service Delivery ManagementEURES job mobility portal · Utrecht, Netherlands

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on EURES job mobility portal's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.9%7 days
  4. 14.2%14 days
  5. 34.1%30 days
This job: posted 3 days ago

The posting

Interstellar werkenbij Manager Service Delivery Management Interstellar verbindt werkplek, infrastructuur, cybersecurity, data en AI in één ecosysteem. Samen werken we toe naar jouw gewenste doel. Locatie Amersfoort, Delft, Enschede Werkvorm Hybride Categorie Operations Uren 36 - 40 uur Salaris € 5.558 - € 8.778 per maand 14 september Wat ga je doen? Als Manager Service Delivery Management geef je leiding aan het landelijke team van Service Delivery Managers. Je bent verantwoordelijk voor de verdere professionalisering van het vakgebied, de kwaliteit van onze dienstverlening en de ontwikkeling van onze mensen. Daarbij zorg je voor een uniforme werkwijze, duidelijke governance en een cultuur waarin eigenaarschap, samenwerking en continue verbetering centraal staan. Je bent een stevige gesprekspartner voor klanten, directie en management. Je begrijpt hoe complexe Managed Services-organisaties functioneren en weet operationele prestaties te verbinden aan klantbeleving, contractresultaat en commerciële kansen. Je rapporteert aan de VP Managed Operations & Delivery en werkt nauw samen met Delivery Management, Sales, Finance en de verschillende operationele teams binnen Interstellar. Wat ga je doen? Als Manager Service Delivery Management ben je verantwoordelijk voor: · De integrale aansturing, coaching en ontwikkeling van het landelijke SDM-team. · Het borgen van een uniforme werkwijze rondom service reviews, governance, rapportages, escalaties en contractmanagement. · Het verhogen van klanttevredenheid, klantloyaliteit en contractretentie. · Het ondersteunen van commerciële groei door het actief ontwikkelen van up- en cross-sell kansen binnen bestaande klantrelaties. · Het bewaken en verbeteren van contractperformance, marges en financiële resultaten binnen de SDM-portefeuille. · Het verder ontwikkelen van Service Delivery Management als strategische discipline binnen Interstellar. · Het versterken van de...

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