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Open nowPosted 21 hours ago

Medewerker Centraal Klachtenmanagement

EURES job mobility portal544,893 open roles

Where
Utrecht, Netherlands
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Your applicationOpen nowMedewerker Centraal KlachtenmanagementEURES job mobility portal · Utrecht, Netherlands

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on EURES job mobility portal's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

9.4% of postings close within 7 days. Measured by our own scanner across the market. EURES job mobility portal postings stay open a median of 6 days.

Share of postings closed within
  1. 1.8%1 day
  2. 3.9%3 days
  3. 9.4%7 days
  4. 15.5%14 days
  5. 33.8%30 days
This job: posted 21 hours ago

EURES job mobility portal median: 6 days open

The posting

Medewerker Centraal Klachtenmanagement ⌖ Amersfoort Opleiding HBO Hypotheken medior €2.946 - €4.313 p/m Ben jij een ervaren klachtenmanager met minimaal twee jaar werkervaring in de hypotheekbranche en een passie voor klantgericht oplossen? Bij ons krijg je de kans om consumentenklachten en complexe claims namens een financiële instelling professioneel af te handelen en de dienstverlening continu te verbeteren. Over de functie Als Medewerker Centraal Klachtenmanagement behandel je klachten van consumenten die via telefoon en e-mail binnenkomen. Je neemt de regie over de volledige afhandeling, van eerste contact tot oplossing, en zet waar nodig vervolgacties uit bij de betrokken afdelingen of geldgevers. Naast klachten behandel je ook (complexe) claims van geldgevers. Hierbij voer je feitenonderzoek uit en adviseer je afdelingen zoals Legal en Accountmanagement over de meest geschikte oplossingsstrategie. Je toont empathie, maar durft ook standvastig te zijn als een klant niet het gewenste antwoord krijgt. Zodra je volledig bent ingewerkt, controleer je ook de klachtenbehandeling van je collega's en draag je bij aan de inhoudelijke kwaliteit van het team. Daarnaast signaleer je verbeterpunten in processen en klantreizen en breng je deze in tijdens het maandelijkse overleg met andere afdelingen. - Behandelen van consumentenklachten via telefoon en e-mail, met volledige regie over de afhandeling. - Uitzetten en bewaken van vervolgacties bij betrokken afdelingen of geldgevers. - Behandelen van (complexe) claims van geldgevers, inclusief feitenonderzoek. - Adviseren van Legal en Accountmanagement over oplossingsstrategieën. - Controleren van klachtenbehandeling van collega's (na inwerkperiode). - Signaleren en inbrengen van verbeterpunten in processen en klantreizen. Wat wij bieden - Een salaris afhankelijk van jouw ervaring van €2.946,- tot €3.825,- (o.b.v. 36 uur, exclusief vakantiegeld en 13e maand). - De optie om aan de sla...

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    The review screen in CV Rocket: how each CV was read, round by round.

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  4. Every reply, sorted

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