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Open nowPosted 10 days ago

Medewerker Customer Support

EURES job mobility portal370,340 open roles

Where
Noord-Overijssel, Netherlands
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Your applicationOpen nowMedewerker Customer SupportEURES job mobility portal · Noord-Overijssel, Netherlands

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on EURES job mobility portal's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. EURES job mobility portal postings stay open a median of 3 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.2%30 days
This job: posted 10 days ago

EURES job mobility portal median: 3 days open

The posting

- Genemuiden - 38 uur - 2800-3500 per maand - MBO Klantvraag binnen? Jij zet de organisatie in beweging. Als Medewerker Customer Support in Genemuiden ben jij het centrale aanspreekpunt voor klanten met vragen, serviceaanvragen en klachten. Je zoekt uit wat er speelt, zet intern de juiste acties uit en zorgt dat de klant weet waar hij aan toe is. Daarvoor schakel je dagelijks met onder andere Quality, Logistiek en Verkoop. Je bewaakt de voortgang, houdt klanten op de hoogte en zorgt dat iedere aanvraag wordt opgepakt. Zo komen klantcontact, service en organiseren in deze functie perfect samen. Wat ga je doen? Een servicevraag of klacht komt bij jou binnen en vanaf dat moment houd jij de regie. Je schakelt met de juiste collega's, bewaakt de voortgang en zorgt dat de klant weet waar hij aan toe is. Concreet ga je aan de slag met: - Klantvragen, serviceaanvragen en klachten registreren, behandelen en opvolgen; - Interne onderzoeken coördineren met verschillende afdelingen; - Retourzendingen organiseren en opvolgen samen met Logistiek; - Klanten proactief informeren over de voortgang van hun aanvraag; - Servicevragen afstemmen met de verantwoordelijke verkoper; - Knelpunten signaleren en meedenken over verbeteringen binnen Customer Support. Wat verwachten we van jou? Je hoeft niet overal direct het antwoord op te weten. Wél weet je hoe je het boven tafel krijgt. Je houdt overzicht, schakelt makkelijk met klanten en collega's en laat een vraag niet onnodig liggen. Wat we belangrijk vinden: - Een afgeronde MBO 4- of HBO-opleiding, óf relevante werkervaring binnen Customer Support; - Goede beheersing van de Engelse taal; - Klantgericht denken en zoeken naar een passende oplossing; - Zelfstandig en nauwkeurig kunnen werken en goed overzicht houden; - Ervaring met ERP-systemen is een pré; - Duits spreken is mooi meegenomen. - Een marktconform salaris, passend bij jouw kennis en ervaring; - Fulltime functie van 38 uur per week; - G...

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One press. We do the rest.

  1. A CV for this posting

    Written against EURES job mobility portal's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on EURES job mobility portal's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    EURES job mobility portal's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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