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Open nowPosted 25 hours ago

Medewerker Frontoffice

EURES job mobility portal552,729 open roles

Where
Agglomeratie ’s-Gravenhage, Netherlands
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Your applicationOpen nowMedewerker FrontofficeEURES job mobility portal · Agglomeratie ’s-Gravenhage, Netherlands
  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on EURES job mobility portal's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

9.8% of postings close within 7 days. Measured by our own scanner across the market. EURES job mobility portal postings stay open a median of 6 days.

Share of postings closed within
  1. 1.9%1 day
  2. 3.9%3 days
  3. 9.8%7 days
  4. 15.6%14 days
  5. 33.9%30 days
This job: posted 25 hours ago

EURES job mobility portal median: 6 days open

The posting

Fulltime Medewerker Frontoffice bij Rijksoverheid in Den Haag YoungCapital Beschrijving Ga aan de slag als Medewerker Frontoffice bij Rijksoverheid in Den Haag. Wat ga je doen? Wil jij jouw grondige kennis van Burgerzaken inzetten als hét landelijke aanspreekpunt voor vragen over de BRP en reisdocumenten? De Rijksdienst voor Identiteitsgegevens (RvIG), onderdeel van het ministerie van BZK, zoekt in Den Haag een klantgerichte en accurate Medewerker Frontoffice. In deze rol draag je direct bij aan de uitstekende bereikbaarheid van onze dienstverlening en help je gemeenten, overheids instanties en burgers met complexe identiteit- en registratievraagstukken. Als medewerker frontoffice ben jij de spil in het klantcontact van RvIG. Je behandelt vragen in de eerste lijn, registreert meldingen zorgvuldig en schakelt waar nodig met de tweede lijn voor diepgaande ondersteuning. - Eerstelijns Klantcontact: Je beantwoordt voornamelijk telefonisch en schriftelijk vragen van gemeentefunctionarissen, overheidsorganisaties en burgers over onder meer de BRP, het BSN, PIVA, reisdocumenten, fouten in overheidsregistraties en identiteitsfraude. - Registratie & Voortgang: Je registreert alle vragen en meldingen helder in de systemen en bewaakt de tijdige afhandeling en opvolging hiervan. - Duidelijke Advisering: Je past je inhoudelijke kennis van de Wet BRP en de Paspoortwet toe om inhoudelijk juiste, heldere en klantgerichte antwoorden te verstrekken. - Signaleringsfunctie: Je herkent knelpunten en trends uit het klantcontact en deelt deze actief met de teamleider en collega's om onze dienstverlening continu te verbeteren. - Samenwerking: Je werkt nauw samen met de teamleider, senior medewerkers en je directe collega's binnen het Frontoffice-team. Waar ga je werken? Je komt te werken bij de Rijksdienst voor Identiteitsgegevens (RvIG) op de kantoorlocatie in Den Haag. RvIG is de autoriteit en regisseur voor het veilig en betrouwbaar gebruik van ...

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