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Open nowPosted 24 hours ago

Medewerker Frontoffice Pensioenen TKP

EURES job mobility portal176,605 open roles

Where
Overig Groningen, Netherlands
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Your applicationOpen nowMedewerker Frontoffice Pensioenen TKPEURES job mobility portal · Overig Groningen, Netherlands
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The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
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  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: posted 24 hours ago

The posting

Wat ga je precies doen Als frontoffice medewerker pensioenen bij TKP Pensioen in Groningen ben jij het eerste aanspreekpunt voor klanten met vragen over hun pensioen. Je speelt een belangrijke rol in het helder en correct beantwoorden van deze vragen via telefoon, chat en e-mail. Dankzij een uitgebreide onboarding leer je alle ins en outs van het vak, zodat je snel zelfstandig aan de slag kunt. Je werkt hybride: deels vanuit huis en deels op ons moderne kantoor in Groningen. Samen met je team draag je bij aan een uitstekende klantbeleving en help je processen continu te verbeteren. Wat ga je doen: - Beantwoorden van klantvragen via telefoon en e-mail op een duidelijke en klantgerichte manier. - Zorgen voor foutloze en heldere communicatie richting pensioenfondsen en deelnemers. - Beheren van complexe dossiers en nauwkeurig omgaan met uiteenlopende klantvragen. - Onderhouden van relaties met interne en externe stakeholders. - Signaleren van verbeterkansen om processen en communicatie efficiënter te maken.

Een werkdag ziet er bijvoorbeeld zo uit: - 4 uur telefonische klantbediening (20–25 calls per dienst) - 4 uur schriftelijke afhandeling, rekenwerk en controles - Waar nodig extra meebellen bij pieken, zoals na grote mailings - Eventuele berekeningen controleren volgens het 4-ogen-principe

🎓 Inwerkprogramma & Ontwikkeling. Een goede start vinden we belangrijk. Daarom krijg je: - 2 weken centrale onboarding via het Coördinatie & Support team- Telefoontraining - Mailtraining - Buddy-bellen

- Daarna instroom in je eigen team, met fonds-specifieke begeleiding - Regelmatig meeluisteren en nabespreken van gesprekken - Intensieve begeleiding in de eerste maanden

Wat bieden we jou Bij TKP Pensioen geloven we in het creëren van een werkomgeving waarin jij je kunt ontwikkelen en een goede balans tussen werk en privé kunt behouden. Hier is wat wij jou te bieden hebben: - €18,29 bruto per uur - Tijdelijk contract met kans op verlenging - 32 uur per week, met

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