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Open nowPosted 44 hours ago

Medewerker KCC Telefonie

EURES job mobility portal314,718 open roles

Where
Zuidwest-Drenthe, Netherlands
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Your applicationOpen nowMedewerker KCC TelefonieEURES job mobility portal · Zuidwest-Drenthe, Netherlands

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on EURES job mobility portal's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: posted 44 hours ago

The posting

Medewerker KCC Telefonie Diever Functie Voor de Gemeente Westerveld zoeken wij een Medewerker KCC Telefonie voor 20 uur per week. Je bent binnen de frontoffice van het Klant Contact Centrum het eerste telefonische aanspreekpunt voor inwoners en ondernemers. Je luistert goed naar de vraag, geeft duidelijke informatie en zorgt dat de inwoner direct wordt geholpen of bij de juiste collega terechtkomt. Je werkt binnen Team Dienstverlening en hebt dagelijks contact met verschillende onderdelen van de gemeentelijke organisatie. Voor deze opdracht is ervaring binnen een gemeentelijk KCC belangrijk: je moet minimaal één jaar aantoonbare werkervaring hebben binnen het klantcontactcentrum van een gemeente. Wat ga je doen? - Beantwoorden en afhandelen van inkomende telefoongesprekken; - Snel achterhalen wat de daadwerkelijke vraag van de inwoner of ondernemer is; - Verstrekken van duidelijke en correcte informatie over gemeentelijke producten en diensten; - Registreren en verwerken van meldingen en klantcontacten in Djuma; - Doorzetten van vragen naar de juiste collega of het juiste vakteam; - Zorgvuldig vastleggen van relevante informatie uit het klantcontact; - Bijdragen aan een betrouwbare en klantgerichte telefonische dienstverlening. Functie-eisen - Je beschikt aantoonbaar over een afgeronde opleiding op minimaal mbo 4-niveau; - Je hebt minimaal 1 jaar aantoonbare werkervaring als KCC-medewerker bij een gemeente; - Je hebt ervaring met telefonische dienstverlening aan inwoners en ondernemers; - Je bent communicatief sterk en weet telefonisch snel tot de kern van een vraag te komen; - Je werkt nauwkeurig en kunt klantcontacten zorgvuldig registreren; - Je bent klantgericht en kunt snel schakelen tussen verschillende vragen en werkzaamheden. Aanbod - Een baan voor 20 uur per week; - Gelijkwaardige beloning conform Gemeenten Cao; - 8% vakantiegeld; - 28 vakantiedagen; - IKB-Budget; - STIPP-pensioen; - Koningsvoordeel. Ben jij onze...

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