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Open nowPosted 40 hours ago

Medewerker klachtendienst

EURES job mobility portal612,521 open roles

Where
Hasselt, Belgium
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Your applicationOpen nowMedewerker klachtendienstEURES job mobility portal · Hasselt, Belgium

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on EURES job mobility portal's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

10.7% of postings close within 7 days. Measured by our own scanner across the market. EURES job mobility portal postings stay open a median of 9 days.

Share of postings closed within
  1. 2.0%1 day
  2. 4.4%3 days
  3. 10.7%7 days
  4. 16.1%14 days
  5. 34.1%30 days
This job: posted 40 hours ago

EURES job mobility portal median: 9 days open

The posting

Als Medewerker Klantenservice & Klachtenafhandeling ben jij het eerste aanspreekpunt. Je ontvangt en verwerkt klachten via telefoon, voicemail, webformulieren en e-mail. Met jouw sterke communicatieve vaardigheden en klantgerichte houding weet je als geen ander hoe je een vervelende situatie omzet in een positieve, oplossingsgerichte ervaring.

Lees verder en reageer snel bij interesse!

[email protected] of 089/322474

  • Communicatief & daadkrachtig: Je bent communicatief ijzersterk en een geboren aanspreekpunt. Met jouw daadkracht en snelle handelen ga je altijd voor het beste resultaat voor de klant.
  • Samenwerking & verantwoordelijkheid: Je werkt graag samen, steekt de handen uit de mouwen en neemt de volle verantwoordelijkheid voor jouw taken.
  • Internationale omgeving: Je voelt je als een vis in het water in een multiculturele, internationale omgeving.
  • Talenkennis: Je spreekt en schrijft vloeiend Nederlands, Engels en Frans.
  • Digitale vaardigheden: Je maakt nieuwe digitale systemen snel eigen. Ervaring met SAP en/of Salesforce is een mooie troef!

Jouw taken en verantwoordelijkheden:

  • Eerstelijns klantcontact: Bellen met eindgebruikers, actief luisteren en op een begripvolle, professionele manier communiceren over de status van hun melding.
  • Administratieve verwerking (SAP): Correct registreren en afhandelen van klachten binnen de gestelde deadlines, rekening houdend met complexe juridische entiteiten.
  • Onderzoek & opvolging: Benodigde informatie verzamelen, onderzoeksrapporten beoordelen en feedback van onderzoekers vertalen naar een passend antwoord voor de klant.
  • Escalatie & afstemming: Terugkerende of ernstige klachten escaleren en de resultaten bespreken met de betrokken Business Unit of Key Account Manager.
  • Logistiek & financiën: Coordineren en verwerken van retouren en samen met Customer Care zorgen voor een correcte financiële afwikkeling.
  • Procesverbetering: Deelnemen aan overleg over structurele klachten om herhaling in de toekomst te voorkomen.
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What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against EURES job mobility portal's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on EURES job mobility portal's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    EURES job mobility portal's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

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  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

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