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Open nowPosted 20 hours ago

Medewerker Klant Contact Center

EURES job mobility portal437,260 open roles

Where
Utrecht, Netherlands
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Your applicationOpen nowMedewerker Klant Contact CenterEURES job mobility portal · Utrecht, Netherlands

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on EURES job mobility portal's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

8.1% of postings close within 7 days. Measured by our own scanner across the market. EURES job mobility portal postings stay open a median of 6 days.

Share of postings closed within
  1. 1.8%1 day
  2. 3.5%3 days
  3. 8.1%7 days
  4. 15.1%14 days
  5. 33.9%30 days
This job: posted 20 hours ago

EURES job mobility portal median: 6 days open

The posting

Medewerker Klant Contact Center (KCC) Medewerker Klant Contact Center (KCC) 24-32 uur per week /Zeist/op locatie/hybride op termijn Per direct | voor 7 maanden met zicht op verlenging Wat ga je doen? Als medewerker KCC ben je het visitekaartje van GGD regio Utrecht (GGDrU). Je zorgt ervoor dat onze organisatie optimaal bereikbaar is voor klanten en dat ze worden voorzien van de juiste informatie. Je houdt je voornamelijk bezig met het verzetten óf inplannen van afspraken voor de Jeugdgezondheidszorg (JGZ), Jeugdvaccinaties en Reizigers. Je zorgt ervoor dat vragen van klanten die telefonisch of per mail binnenkomen door de juiste afdeling beantwoord worden. Een klein deel beantwoord je zelf. De diversiteit aan onderwerpen is groot, waardoor elke dag er anders uit ziet en het werk uitdagend blijft. Er komen o.a. vragen binnen over kinkhoest, gordelroos, vaccinaties, bodemvervuiling en schimmel op de muur. Op basis van deze vraag kijk jij hoe je de klant het beste kunt helpen: je verbindt door of maakt een terugbelverzoek. Hiervoor hebben we een uitgebreide kennisbank waar je informatie kunt teruglezen. Soms zet je de klant even in de wacht en overleg je met een collega. Klanten vinden dit eigenlijk altijd goed: ze zijn blij dat hun vraag serieus wordt genomen en wordt uitgezocht. Natuurlijk zijn er ook situaties waarin het contact minder prettig is. Zo kan het voorkomen dat je een klant in tranen aan de lijn krijgt. Jij stelt de klant gerust, luistert naar het verhaal, vraagt door en probeert diegene zo goed mogelijk verder te helpen. Uiteindelijk zorg jij ervoor dat de klant met een rustig gevoel weer de dag kan hervatten. In welk team kom je te werken? Team KCC telt op dit moment veertien medewerkers. Door de wisselende dagdiensten en roosters werkt niet iedereen op hetzelfde moment. In wisselende roosters dekken wij de personele bezetting tussen 07.45 en 17:00 uur. We zoeken elkaar op om mee te denken over oplossingen, ma...

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What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against EURES job mobility portal's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on EURES job mobility portal's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    EURES job mobility portal's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

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