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Open nowPosted 23 hours ago

Medewerker Klant Support

EURES job mobility portal552,729 open roles

Where
Noordoost-Noord-Brabant, Netherlands
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Your applicationOpen nowMedewerker Klant SupportEURES job mobility portal · Noordoost-Noord-Brabant, Netherlands
  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on EURES job mobility portal's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

9.6% of postings close within 7 days. Measured by our own scanner across the market. EURES job mobility portal postings stay open a median of 6 days.

Share of postings closed within
  1. 1.9%1 day
  2. 3.9%3 days
  3. 9.6%7 days
  4. 15.6%14 days
  5. 33.9%30 days
This job: posted 23 hours ago

EURES job mobility portal median: 6 days open

The posting

Brabant Water logo Medewerker Klant Support - 's-Hertogenbosch - 32 - 40 uur Kruimelpad - Medewerker Klant Support - 's-Hertogenbosch - 32 - 40 uur - Klantcontact Ben jij administratief sterk én haal je energie uit het helpen van mensen? Houd je van afwisseling tussen klantcontact, administratie en het vinden van passende oplossingen? Dan voel jij je thuis in deze rol bij Brabant Water. Dit ga je doen Als Medewerker Klant Support binnen het team Debiteuren & Incasso zorg jij ervoor dat onze administratie klopt én dat klanten zich gehoord voelen. Je verwerkt betalingen en afspraken zorgvuldig, helpt klanten met vragen over hun rekening en zorgt voor een passende oplossing wanneer betalen niet vanzelfsprekend is. Bij Brabant Water kijken we verder dan cijfers en processen alleen. We geloven in sociaal incasseren: luisteren naar de situatie van een klant, duidelijke afspraken maken en samen zoeken naar een haalbare oplossing. Zo draag je iedere dag bij aan een betrouwbare drinkwatervoorziening én aan dienstverlening met oog voor de mens achter de rekening. Geen dag is hetzelfde. De ene keer help je een klant die een vraag heeft over een factuur, de andere keer stem je met een gemeente of schuldhulpverlener af over de beste aanpak. Je houdt overzicht, legt afspraken zorgvuldig vast en zorgt ervoor dat acties op tijd worden opgevolgd. Je houdt je onder andere bezig met: - het verwerken en controleren van administratieve gegevens en mutaties; - het verwerken van betalingen, betalingsregelingen en klantdossiers; - het beantwoorden van vragen van klanten via telefoon, e-mail en andere kanalen; - het beoordelen en opvolgen van betalingsachterstanden; - het vastleggen en bewaken van gemaakte afspraken; - het signaleren van situaties waarin maatwerk of extra ondersteuning gewenst is; - het afstemmen met collega's en externe partners, zoals gemeenten en schuldhulpverlening; - het bijdragen aan een klantvriendelijke, zorgvuldige en...

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