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Open nowPosted 23 hours ago

Medewerker Klantcontactcentrum (14010) - cluster DV

EURES job mobility portal552,729 open roles

Where
Groot-Rijnmond, Netherlands
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Your applicationOpen nowMedewerker Klantcontactcentrum (14010) - cluster DVEURES job mobility portal · Groot-Rijnmond, Netherlands

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on EURES job mobility portal's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

9.4% of postings close within 7 days. Measured by our own scanner across the market. EURES job mobility portal postings stay open a median of 6 days.

Share of postings closed within
  1. 1.8%1 day
  2. 3.9%3 days
  3. 9.4%7 days
  4. 15.5%14 days
  5. 33.8%30 days
This job: posted 23 hours ago

EURES job mobility portal median: 6 days open

The posting

In het kort: Je gaat als medewerker klantcontactcentrum Rotterdammers telefonisch helpen met uiteenlopende vragen, informatie opzoeken in verschillende systemen en zorgen voor duidelijke, betrouwbare antwoorden en een klantgerichte, efficiënte afhandeling. Ons aanbod Werklocatie: Wilhelminakade 179, De Rotterdam Thuiswerkbeleid: Na het doorlopen van de basisopleiding en de daaropvolgende begeleiding bestaat, afhankelijk van de resultaten, na 6 maanden de mogelijkheid om vanuit huis te werken. Bij het klantcontactcentrum (KCC) help je Rotterdammers telefonisch met vragen over belastingen, vergunningen, grofvuil, uitkeringen en nog veel meer. Hoe gevoelig de situatie ook kan zijn, het lukt jou de persoonlijke verhalen te doorgronden en daar op de juiste manier mee om te gaan. Samen met je collega's draag je bij aan tevreden Rotterdammers en aan een steeds betere dienstverlening. Jouw functie De gemeente Rotterdam heeft meer dan 675.000 inwoners uit meer dan 170 verschillende landen. Je bent het eerste aanspreekpunt voor de gemeente Rotterdam, het visitekaartje van de gemeente Rotterdam. Je luistert aandachtig en toont oprecht begrip. Door jou voelt de Rotterdammer zich gehoord en goed geholpen. Je vraagt door tot je de vraag achter de vraag helder hebt, en je weet informatie uit verschillende bronnen te filteren en begrijpelijk te vertalen naar een volledig en betrouwbaar antwoord. - Je beantwoordt dagelijks telefonische vragen van Rotterdammers over uiteenlopende onderwerpen, zoals belastingen, vergunningen, grofvuil en uitkeringen. - Je past de aangeleerde gesprekstechnieken toe, zoals luisteren, samenvatten en doorvragen, om de hulpvraag helder te krijgen. - Je zoekt de benodigde informatie op in meerdere systemen tegelijkertijd en vertaalt deze naar een helder en betrouwbaar antwoord. - Je handelt de vraag in de meeste gesprekken direct zelf af, zonder terugbelnotitie of door te hoeven verbinden. - Je meldt terugkerende knelpunten of verbeterpunten die je in de.

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  2. 25 readers review it

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    The review screen in CV Rocket: how each CV was read, round by round.

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  4. Every reply, sorted

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