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Open nowPosted 3 days ago

Medior ICT-Servicedeskmedewerker

EURES job mobility portal612,521 open roles

Where
Groot-Amsterdam, Netherlands
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Your applicationOpen nowMedior ICT-ServicedeskmedewerkerEURES job mobility portal · Groot-Amsterdam, Netherlands

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on EURES job mobility portal's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

10.7% of postings close within 7 days. Measured by our own scanner across the market. EURES job mobility portal postings stay open a median of 9 days.

Share of postings closed within
  1. 2.0%1 day
  2. 4.4%3 days
  3. 10.7%7 days
  4. 16.1%14 days
  5. 34.1%30 days
This job: posted 3 days ago

EURES job mobility portal median: 9 days open

The posting

Medior ICT-servicedeskmedewerker Maxime Querido Teamcoördinator ICT Servicedesk 0683536039 Vragen? Neem contact op Min aantal FTE 0,8 Max aantal FTE 1,0 FTE Plaatsnaam Amsterdam Sluitdatum 27 oktober 2026 Regiehouder die complexe ICT-meldingen van analyse tot oplossing bewaakt Als medior ICT-servicedeskmedewerker behandel je incidenten, serviceverzoeken en gebruikersvragen. Je ondersteunt collega's en andere eindgebruikers van ROC van Amsterdam - Flevoland. De nadruk ligt op meldingen die meer analyse, afstemming of regie vragen. Je onderzoekt oorzaken, bepaalt de juiste aanpak en zorgt voor een passende oplossing. Bij verstoringen houd je regie op de voortgang van meldingen. Je stemt af met andere ICT-teams en bewaakt acties en afspraken. Ook bepaal je zelfstandig welke meldingen voorrang nodig hebben. Zie je dat dezelfde problemen vaker terugkomen? Dan onderzoek je wat er structureel speelt. Je vertaalt dit naar een verbetervoorstel voor de dienstverlening of werkwijze. Daarnaast begeleid je junior collega's en stagiaires in hun dagelijkse werk. Je bespreekt complexere meldingen, deelt kennis en geeft uitleg over werkafspraken. Je spreekt collega's aan als afspraken niet worden gevolgd. Ook draag je bij aan een actuele kennisbank en betere servicedeskprocessen. Zo help je het team om meldingen steeds zelfstandiger en beter af te handelen. Dit verwachten we van jou Je pakt meldingen zelfstandig op en houdt overzicht als het druk is. Je bepaalt prioriteiten en bewaakt de voortgang totdat een melding is afgerond. Bij een complex probleem vraag je door en analyseer je verschillende mogelijke oorzaken. Je weet wanneer je zelf verder kunt en wanneer andere ICT-teams nodig zijn. Je communiceert duidelijk over wat wel en niet mogelijk is. Daarbij houd je oog voor de gebruiker én voor gemaakte werkafspraken. Je signaleert terugkerende problemen en maakt bespreekbaar wat beter kan. Ook neem je de tijd om junior collega's en...

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