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Open nowPosted 2 days ago

Onsite Support

EURES job mobility portal264,256 open roles

Where
Aalst, Belgium
Work mode
On site
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Your applicationOpen nowOnsite SupportEURES job mobility portal · Aalst, Belgium

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Share of postings closed within
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  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: posted 2 days ago

The posting

Our client is a well-established retail organization operating a large network of specialized stores across Belgium. With a strong focus on customer service and operational excellence, the company relies on robust IT solutions to support its stores and central services. To support ongoing growth and digital transformation initiatives, our client is looking for an IT Onsite Support to strengthen its IT team.

Jobomschrijving

As an IT Onsite Support, you will play a key role in supporting both store operations and corporate services. Acting as a first point of contact for IT-related issues, you will help ensure the smooth functioning of business-critical systems while contributing to continuous improvement initiatives:

  • Provide 1st and 2nd line IT support to stores and central services, primarily remotely and occasionally on-site.
  • Monitor the performance and availability of Point-of-Sale (POS) systems and coordinate issue resolution with internal or external stakeholders.
  • Ensure accurate ticket logging, tracking, and follow-up through the company's service desk platform.
  • Contribute to the maintenance and enhancement of POS and ERP-related functionalities.
  • Create, update, and maintain user documentation and operational procedures.
  • Participate in the development and enrichment of the internal knowledge base.
  • Identify potential risks, recurring issues, and opportunities for process improvement.
  • Support testing activities and system enhancements as your expertise develops.
  • Strong motivation to learn and develop expertise in business applications and IT systems.
  • Hands-on, proactive mindset with a customer-focused approach.
  • Ability to work collaboratively while taking ownership of assigned tasks.
  • Open to feedback and continuous improvement.
  • Experience with Microsoft Dynamics NAV / Business Central is mandatory.
  • Experience within a retail environment is a plus.
  • Fluent in Dutch. French & English are an advantage.
  • Willing to participate in an on-call rotation system (with appropriate compensation).
  • Eager to learn and grow within a dynamic team environment.
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