Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 15 days ago

Operations Associate, Courier Community (m/w/d)

EURES job mobility portal193,286 open roles

Where
Wien, Austria
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowOperations Associate, Courier Community (m/w/d)EURES job mobility portal · Wien, Austria

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on EURES job mobility portal's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

15.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.4%1 day
  2. 6.5%3 days
  3. 15.1%7 days
This job: posted 15 days ago

The posting

At Wolt, we create technology that brings joy, simp... 3 Operations Associate, Courier Community (m/w/d) Vienna 1030, fulltime

The Operations Associate, Courier Community acts as the heartbeat of the courier partner support ecosystem. Serving as the first line of human support beyond frontline Customer Support, this role is the critical bridge between Wolt and its courier partners.

In this role, you will balance deep empathy with efficient, high-volume problem-solving - handling complex escalations, localized communications, sensitive account situations, and workflow automations that keep courier partners informed, supported, and valued.

Key Responsibilities Inbox Management & Advanced Support

* Manage courier inbox channels to handle complex, partner-submitted requests. * Resolve escalated tickets transferred from Support that fall outside frontline scope, including complaints, bug reports, and sensitive account updates. * Maintain team SLAs by keeping inbox tasks within a target 72-hour reply rate and resolving open board tickets efficiently.

Content Ownership & Localization

* Localize regional and global courier-facing communications for specific country languages and cultural contexts. * Maintain and continuously update localized courier platforms, including country FAQs, educational content, and operational resources. * Proactively maintain information accessibility so couriers can easily self-solve issues without contacting support.

Cross-Functional Communication & Enablement

* Coordinate ad-hoc courier announcements (e.g., weather-related boosts) in alignment with Communications and Supply Activation teams. * Create macros, guidance documents, and tools for Customer Support to empower frontline agents to resolve cases independently. * Assist onboarding teams with document verification, profile activations, and country-specific onboarding tasks.

Community Engagement & Feedback Loops

* Drive community engagement by supporting local feedback initiatives and courier events. * Capture operational insights from courier feedback and translate them into process, documentation, and tool improvements.

AI & Process Automation

* Leverage AI tools day-to-day to generate clear, empathetic response templates and reduce manual workloads for routine inquiries. * Utilize AI and self-service tools to summarize ticket escalations, maintain up-to-date knowledge bases, and build smart routing workflows.

Key Performance Indicators (KPIs) & Impact

* Courier Satisfaction: Measured through feedback scores, response quality, and communication empathy. * Time to Resolution (TTR): Fast, efficient, and accurate resolution for complex tickets passed from Support or directly from courier partners. * Inflow Reduction: Lower overall ticket volume achieved through scalable documentation, improved Support macros, and self-service automation. * Localization Quality: High accuracy and quick turnaround time for market-specific announcements and content updates.

Our humble expectations * Professional working experience in Customer Support, Operations or other similar roles. * Professional level in English and (Austrian) German. * Proficiency with Excel or Google Sheets. * Strong capability to diagnose operational issues, identify root causes, and determine when and how to escalate. * Clear, empathetic, and professional written communication skills. * Ownership & Accountability: Taking full responsibility for tasks until completion and communicating early when blocked. * Attention to Detail: Meticulous with workflows, deadlines, and sensitive partner details. * Multitasking & Adaptability: Thriving in a fast-paced environment where priorities dynamically adjust.

Pay Range : €2.109-€2.636 EUR

APPLY NOW!

https://ams.at/su/d38YN Das Mindestentgelt für die Stellen als Operations Associate, Courier Community (m/w/d) beträgt 2.109,00 EUR brutto pro Monat auf Basis Vollzeitbeschäftigung. Bereitschaft zur Überzahlung.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against EURES job mobility portal's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on EURES job mobility portal's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    EURES job mobility portal's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.