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Open nowPosted 23 days ago

Program Manager

EURES job mobility portal85,961 open roles

Where
Hasselt, Belgium
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Your applicationOpen nowProgram ManagerEURES job mobility portal · Hasselt, Belgium

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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on EURES job mobility portal's own form.

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The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 23 days ago

The posting

Our client is a global marketing services organization specializing in multi-channel B2B & B2C marketing solutions that connect their clients with their customers in powerful ways. Experts in defining, executing, and optimizing the customer journey, they offer end-to-end marketing services including consulting, strategic assessment, data, analytics, digital, social, mobile, print, fulfillment, logistics and contact center

solutions.

Key Responsibilities:

Program & Client Coordination

  • Act as the day-to-day operational lead for assigned client programs
  • Coordinate all client touchpoints (emails, tickets, calls) in a timely and professional manner
  • Facilitate collaboration across internal departments and third-party vendors
  • Support the account management teams with their daily client management activities where needed
  • Coordinate ongoing program deliverables, reports, meeting notes, and documentation of/updating of project procedures
  • Participate in weekly client calls and quarterly business reviews Project Implementation
  • Take ownership of project implementations from initial planning and client alignment through execution, go-live, and post-implementation optimization
  • Maintain clear and structured implementation documentation, process flows, and operational procedures
  • Continuously evaluate implemented processes and identify opportunities for further optimization, efficiency improvements, and enhanced client experience
  • Ensure operational readiness and successful handover into daily business operations after project completion Client Relationship & Quality Coordination
  • Help developing trusted relationships with client services teams and key client stakeholders
  • Monitor program health and ensure SLAs, KPIs, and quality standards are consistently met
  • Drive process improvements and identify opportunities for optimization
  • Handle escalations from issue identification to resolution
  • Assist in preparing client audits and quarterly business reviews Reporting & Financial Coordination
  • Prepare internal and external reports (daily, weekly, monthly metrics)
  • Support monthly invoicing activities with accuracy and timeliness

What You Bring:

  • Initial successful experience in a similar coordination, operations, or client service role—experience in pharmaceutical, fulfillment, or digital industries is a strong plus
  • Strong client-first mindset, focused on understanding client needs and delivering measurable value
  • Out-of-the-box mindset to translating client challenges into clear, achievable solutions
  • Ability to balance strategic thinking with operational hands-on delivery to ensure solutions actually work for clients
  • Ability to combine creative thinking with practical execution
  • Analytical, process driven and critical mindset with a continuous improvement focus
  • Comfortable working with figures and data
  • Strong organizational, administrative and time management skills to handle various deadlines simultaneously
  • Proficient written and verbal communication skills in Dutch, French and English (any additional language is a plus)
  • Comfortable using Microsoft Office Suite (Excel, Outlook, PowerPoint, Word, Teams)
  • Ability to communicate effectively with senior stakeholders, external partners and technical teams alike
  • Eager to learn and pro-actively take ownership
  • Professional Bachelor or university degree preferred
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