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Open nowPosted 24 hours ago

Projectmanager Customer Service

EURES job mobility portal612,521 open roles

Where
Arnhem/Nijmegen, Netherlands
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Your applicationOpen nowProjectmanager Customer ServiceEURES job mobility portal · Arnhem/Nijmegen, Netherlands
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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on EURES job mobility portal's own form.

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The clock on this job

Early applications get read.

10.7% of postings close within 7 days. Measured by our own scanner across the market. EURES job mobility portal postings stay open a median of 9 days.

Share of postings closed within
  1. 2.0%1 day
  2. 4.4%3 days
  3. 10.7%7 days
  4. 16.1%14 days
  5. 34.1%30 days
This job: posted 24 hours ago

EURES job mobility portal median: 9 days open

The posting

Strikt noodzakelijk Customer service · Elst Xperience Center · Hybride Projectmanager Customer Service | Elst Wil jij projecten leiden die het voor klanten én collega's makkelijker maken om zaken met ons te doen? Reageer op deze vacature We reageren meestal binnen een week Wil jij projecten leiden die het voor klanten én collega's makkelijker maken om zaken met ons te doen? Als Projectmanager Customer Service werk je aan digitalisering, procesverbetering en vernieuwing binnen onze Customer Service-organisatie. Van klantportalen en slimme applicaties tot verdere automatisering van orderverwerking: jij brengt ideeën van plan naar praktijk. Dit ga je doen Binnen Customer Service werken we continu aan de vraag hoe we onze dienstverlening eenvoudiger, slimmer en prettiger kunnen maken. Voor onze klanten, maar ook voor onze eigen collega's. Als Projectmanager Customer Service krijg jij daarin een belangrijke rol. Je begeleidt verander- en innovatieprojecten binnen het programma Ease of doing business . Je pakt projecten op vanaf het eerste idee, brengt structuur aan, stelt een duidelijke planning op en zorgt dat betrokken collega's en externe partijen weten wat er van hen wordt verwacht. Een aantal projecten waarmee je aan de slag kunt gaan: - ontwikkelen van digitale portals waarmee klanten eenvoudiger zaken met ons kunnen doen; - ontwikkelen en implementeren van applicaties die het werk voor collega's makkelijker maken; - projecten rondom Non-Touch Ordering , waarbij we de handmatige verwerking van orders zoveel mogelijk terugbrengen; - begeleiden van de overstap naar een nieuwe geïntegreerde telefooncentrale. Je werkt daarbij niet alleen aan techniek of systemen. Juist de combinatie met processen en mensen maakt deze functie interessant. Een nieuw systeem heeft immers pas waarde wanneer collega's ermee kunnen én willen werken en wanneer onze klanten er daadwerkelijk voordeel van ervaren. Je maakt daarom heldere projectsco...

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