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Open nowPosted 22 hours ago

Senior Customer Service Manager

EURES job mobility portal552,729 open roles

Where
Groot-Amsterdam, Netherlands
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Your applicationOpen nowSenior Customer Service ManagerEURES job mobility portal · Groot-Amsterdam, Netherlands

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on EURES job mobility portal's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

9.4% of postings close within 7 days. Measured by our own scanner across the market. EURES job mobility portal postings stay open a median of 6 days.

Share of postings closed within
  1. 1.8%1 day
  2. 3.9%3 days
  3. 9.4%7 days
  4. 15.5%14 days
  5. 33.8%30 days
This job: posted 22 hours ago

EURES job mobility portal median: 6 days open

The posting

Senior Customer Service Manager Amsterdam, reference 2026-01190 Job description As Senior Customer Service Manager, you will combine hands-on leadership with the opportunity to improve how a growing international service team operates. You will create an environment where colleagues feel supported, understand what is expected of them and have the confidence to deliver attentive, personalised customer care.Working alongside another Customer Service Manager and reporting to the Director of Strategy and Operations, you will support an Amsterdam-based department growing towards approximately 50-55 colleagues. You will also coordinate with international customer service colleagues and retail stakeholders.This role offers scope to put your experience into practice: coaching people, improving existing systems and introducing smarter ways of working while preserving the personal attention customers expect from a premium brand. Your responsibilities will include: - Lead, coach and motivate the team through regular individual conversations, team meetings and clear performance expectations. - Support the onboarding and development of new colleagues, building a positive and consistent team culture during a period of growth and change. - Translate customer service objectives into practical plans and KPIs, balancing customer satisfaction, service quality and operational efficiency. - Review existing workflows, CRM tools and service processes, identifying opportunities for improvement and thoughtful automation. - Use performance data and customer feedback to identify trends, improve the customer journey and report actionable insights to stakeholders. - Collaborate with Product, Engineering, Retail Operations and international teams to resolve issues and deliver a consistent service experience. - Take ownership of escalations and high-priority customer matters, supporting the team in finding timely and effective solutions. This is a full-time role ...

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