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Open nowPosted 20 hours ago

Senior Kwaliteitsadviseur

EURES job mobility portal390,260 open roles

Where
Twente, Netherlands
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Your applicationOpen nowSenior KwaliteitsadviseurEURES job mobility portal · Twente, Netherlands

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on EURES job mobility portal's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

8.1% of postings close within 7 days. Measured by our own scanner across the market. EURES job mobility portal postings stay open a median of 3 days.

Share of postings closed within
  1. 1.7%1 day
  2. 3.6%3 days
  3. 8.1%7 days
  4. 15.0%14 days
  5. 33.9%30 days
This job: posted 20 hours ago

EURES job mobility portal median: 3 days open

The posting

Logo CooperatieMenzis - Vakgebieden - Over Menzis - Contact Senior kwaliteitsadviseur - Enschede - Groningen - 34 uur - HBO - min. € 3387 - max. € 4986 - Uiterste sollicitatiedatum: dinsdag 20 oktober 2026 Wat ga je doen? Als senior kwaliteitsadviseur bij Menzis bepaal je de koers van het kwaliteitsbeleid binnen klantcontact. Je vertaalt ambities naar concrete kaders, programma's en verbeterinitiatieven, coacht het kwaliteitsteam en gebruikt data zoals NPS en CES om de klantbeleving aantoonbaar te verbeteren. Het is een rol waarin je zowel strateeg als coach bent. Heb je minimaal 3 jaar ervaring met het aansturen van een kwaliteitsteam in een klantcontactomgeving? Dan draag je hier zichtbaar bij aan goede, betaalbare en toegankelijke zorg. Je signaleert trends, borgt wet- en regelgeving en adviseert het MT over strategische kwaliteitsvraagstukken. In deze rol: - coach je kwaliteitsadviseurs en senior medewerkers en help je hen groeien - vergroot je het kwaliteitsbewustzijn onder medewerkers en leads - stimuleer je een cultuur waarin continue verbetering centraal staat - maak je processen in het klantcontactcentrum en de backoffice efficiënter, consistenter en klantgerichter - lever je betrouwbare rapportages en verhoog je de kwaliteit van klantinteracties Zo zet je meetbare stappen in klanttevredenheid en medewerkerperformance. Je bent de drijvende kracht achter continue verbetering binnen Klant & Markt. Wat breng je mee? Sterke communicatieve vaardigheden, coachend leiderschap en analytisch vermogen zijn essentieel. Je beweegt makkelijk tussen verschillende lagen van de organisatie, combineert empathie met besluitvaardigheid en brengt een vernieuwende blik mee op leren, ontwikkelen en kwaliteitsverbetering. Daarnaast herken je jezelf hierin: - HBO+ werk- en denkniveau - minimaal 3 jaar ervaring in het functioneel aansturen van een kwaliteitsteam binnen een klantcontactomgeving - theoretische en praktische kennis ...

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