The posting
Finance Business Support Senior Medewerker Operations 12-08-2026 3.650 - 4.550 Senior Amersfoort Als Senior Medewerker Operations bij Stater begeleid je het Bouwdepot-team, verdeel je werk en bewaak je kwaliteit. Je pakt complexe dossiers, risico's, escalaties en klachten op, stemt af met geldgevers en initieert procesverbeteringen. Direct solliciteren Neem contact op Automatisch verbeterd voor betere leesbaarheid Senior Medewerker Operations Role purpose: Ensure smooth day-to-day operations by coordinating processes, monitoring performance, and improving workflows to support service quality, efficiency, and compliance. Core responsibilities - Coordinate and oversee operational activities to meet service and productivity targets. - Monitor key performance indicators (KPIs), analyze trends, and report results to stakeholders. - Identify bottlenecks and implement process improvements (continuous improvement/Lean mindset). - Support planning, capacity management, and workload prioritization across teams. - Ensure adherence to internal procedures, quality standards, and relevant regulations. - Handle escalations, resolve operational issues, and drive timely corrective actions. - Contribute to onboarding, coaching, and knowledge sharing within the operations team. Required skills and qualifications - Experience: Proven operations experience in a complex, fast-paced environment; senior-level ownership of processes. - Analytical skills: Strong ability to interpret data, manage KPIs, and translate insights into actions. - Process improvement: Demonstrated success optimizing workflows and standard operating procedures. - Communication: Clear stakeholder communication, cross-team coordination, and escalation management. - Organization: Strong planning, prioritization, and attention to detail. - Tools: Comfortable with operational systems and reporting tools (e.g., Excel/BI); quick to learn new platforms. Marktleider in hy...



