The posting
Pandora logoPandora logo Senior Officer, Consumer Quality Insights & Improvement If you love digging into what the data is really telling you and turning it into action, we'd like to meet you. As Senior Officer, Consumer Quality Insights & Improvement, you'll turn consumer feedback into insight, and insight into action. You'll analyze data and generate reports from multiple sources, then coordinate across teams to drive improvement - from routine, timely reporting through to projects that improve how our functions work and lift product and service quality. Key accountabilities Data & Insights - Consolidate and analyze consumer voice from RMA, Voice of Consumer, and Quality Care into a clear picture of product and service quality. - Develop and deliver reports with actionable recommendations that enhance product quality and consumer satisfaction. - Build, maintain, and improve dashboards that let stakeholders monitor consumer feedback and track improvement. - Support end-to-end, after-launch initiatives, including expanding our consumer-voice channels. - Contribute to AI and automation initiatives that make the data team's insight generation faster and more scalable. Improvement & Coordination - Serve as a point of contact for Quality Care, receiving feedback from global retail and distribution centers. - Support the ways of working, workflows, and tracking framework for Quality Care inputs. - Coordinate product-enhancement projects across overseas, plant, and Thailand teams. - Act as project manager for assigned improvement actions, securing timelines and keeping status and plans current. - Support knowledge-sharing and training on consumer quality by contributing trends, insights, and learning materials for stakeholders. What we're looking for - Curiosity - you ask questions, seek improvement, and love driving new things. - Creativity - you find new answers to old questions and enjoy learning new methods and systems. - Resil...



