The posting
Helloprint Senior Site Reliability Engineer (SRE & AI Platform Operations) Rotterdam HelloPrint is mid-transformation. The entire platform is being rebuilt from the ground up: new frontend, new pricing engine, new content engine, new product engine. Everything agent-ready. We ship in a week what used to take a year. What we do not yet have is someone who owns the reliability of all of it: the SLOs, the cost, the AI runtime, and the guardrails that let product engineers move fast without breaking things. That is this role. Core Objective: Take full technical ownership of production reliability, distributed observability, deployment safety, cost optimization, and AI runtime infrastructure across high-velocity microservices and cloud workloads. What you will do: - Distributed Observability & Telemetry: Expand Telemetry, Sentry + Google Cloud Monitoring distributed tracing, and automated diagnostic tooling across microservices, Laravel Horizon queue workers on Redis, and Google Cloud infrastructure. - Deployment Safety & Progressive Delivery: Partner with product teams to evolve CI/CD pipelines with canary traffic shifting, automated SLO-driven rollbacks, and automated health gates in GitHub Actions. - AI Platform Operations & FinOps: Architect, monitor, and scale the runtime infrastructure supporting AI agents, semantic pipelines, and background automation. Take full ownership of runtime cost control, model and token budget tracking, latency profiles, rate limits, queue backpressure, and provider availability. - Cloud Infrastructure Cost & Budget Optimization: Partner with engineering leadership to drive continuous FinOps practices across Google Cloud workloads, actively identifying resource inefficiencies, optimizing compute/storage footprint, and enforcing infrastructure budget guardrails. - Incident Management & Post-Mortems: Lead on-call incident response and blameless post-mortems, systematically turning root causes into ...



