The posting
Do you want to use your research expertise to shape product decisions and create meaningful impact for users? As a Senior UX Researcher at TOPdesk, you'll work with international product teams to uncover user needs, bring evidence into strategic decisions, and help strengthen our research practice across the organization. - EUR 4500 to EUR 5500 / monthly Senior UX Researcher - Bachelor's degree - EUR 4500 to EUR 5500 / monthly - Delft Company Description TOPdesk is an international software company specializing in service management with 700 employees in 8 countries and 5,500 customers worldwide. For our Delft office, we are looking for a UX Researcher. Job Description Your environment As a Senior UX Researcher, you'll work across multiple product areas. You are partnering with UX Designers, Product Managers, and Engineers based in the Netherlands, Germany, and Hungary to ensure user insight drives strategic and discovery decisions. You'll work closely with other UX Researchers and contribute to a shared research practice that spans the organization. Your job - Ownership of research direction across one or more product domains, identifying critical knowledge gaps and translating them into research questions and study plans - Design and execution of complex qualitative and quantitative research independently, helping product teams understand user behaviors, needs, and pain points before solutions are defined - Synthesis of insights across multiple studies and sources to identify broader patterns and strategic product opportunities - Bringing clarity to the decisions that teams and leadership are making, ensuring they are grounded in strong evidence and a clear reading of the trade-offs - Translation of findings into clear, actionable recommendations that reveal patterns and shape product direction - Collaboration with relevant product teams and management on research implications and decision trade-offs, aligning...



