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Open nowPosted 82 days ago

Service Backoffice Administrator (Benelux & UK)

EURES job mobility portal314,718 open roles

Where
Mechelen, Belgium
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Your applicationOpen nowService Backoffice Administrator (Benelux & UK)EURES job mobility portal · Mechelen, Belgium

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on EURES job mobility portal's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.7%1 day
  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.1%30 days
This job: posted 82 days ago

The posting

Jouw uitdaging

Als Service Back Office Administrator ben jij de administratieve spil binnen onze Service-afdeling. Je zorgt ervoor dat alles achter de schermen vlot en efficiënt verloopt: van het verwerken van klantaanvragen tot het plannen van interventies en het ondersteunen van techniekers.

Je combineert administratieve nauwkeurigheid met klantgerichtheid en organisatorisch talent.

Wat ga je doen? Klanten & orders

  • Verwerken van klantorders en opstellen van offertes
  • Beantwoorden van klantvragen (mail/elektronisch)
  • Opvolgen en aanpassen van offertes
  • Behandelen van vragen rond leveringen, retouren en klachten

️ Administratie & support

  • Beheren en optimaliseren van klantgegevens
  • Aanmaken en opvolgen van service tickets
  • Ondersteunen bij klantaccounts (SMA ID)
  • Coördinatie van service-mails en backoffice activiteiten
  • Ondersteuning logistiek (stock, wisselstukken, tracking)
  • Vertalingen (NL/FR/EN) en ondersteuning bij automatisatieprocessen

️ Planning & coördinatie

  • Inplannen van technische interventies
  • Coördineren van techniekers en middelen
  • Bestellen van benodigde onderdelen
  • Opvolgen van service rapporten en KPI’s
  • Beheer van administratie rond interventies

Samenwerking & partners

  • Beheren van relaties met servicepartners
  • Opvolgen van contracten en prestaties
  • Aanspreekpunt voor escalaties en complexe dossiers
  • Samenwerken met interne teams en procesverantwoordelijken

Wat breng jij mee? Opleiding & ervaring

  • Bachelor diploma of gelijkwaardig door ervaring
  • Minstens 3 jaar ervaring in een administratieve functie

Skills

  • Goede kennis van MS Office (Excel, Word, Outlook)
  • Ervaring met SAP en/of Salesforce is een plus

Talen

  • Nederlands
  • Engels
  • Frans
  • Duits is een plus

Wie ben jij?

  • ✔️ Nauwkeurig en gestructureerd
  • ✔️ Sterk georganiseerd en stressbestendig
  • ✔️ Klantgericht en communicatief
  • ✔️ Zelfstandig en verantwoordelijk
  • ✔️ Teamspeler met een hands-on mentaliteit
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    The review screen in CV Rocket: how each CV was read, round by round.

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