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Open nowPosted 3 days ago

Service Delivery Manager

EURES job mobility portal434,066 open roles

Where
Noordoost-Noord-Brabant, Netherlands
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Your applicationOpen nowService Delivery ManagerEURES job mobility portal · Noordoost-Noord-Brabant, Netherlands

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on EURES job mobility portal's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

8.1% of postings close within 7 days. Measured by our own scanner across the market. EURES job mobility portal postings stay open a median of 3 days.

Share of postings closed within
  1. 1.8%1 day
  2. 3.6%3 days
  3. 8.1%7 days
  4. 15.1%14 days
  5. 33.9%30 days
This job: posted 3 days ago

EURES job mobility portal median: 3 days open

The posting

Service Delivery Manager asNodKlpnY9UnSqU 36 - 40 uur Vast Medior Tot €6000 Korte omschrijving Pak de regie over een servicedesk die klaar is voor de volgende stap. Als Service Delivery Manager bij Sincere in Rosmalen ben je verantwoordelijk voor de dagelijkse IT-servicelevering aan onze circa 200 MKB-klanten. In deze leidinggevende rol, vergelijkbaar met servicedesk manager of teamleider IT-support, stuur je een team van circa 8 engineers aan, bewaak je de kwaliteit op basis van data en ben je het aanspreekpunt wanneer het bij een klant even niet loopt. Functieomschrijving Onze IT-servicedesk is uit zijn jasje gegroeid en moet strakker gaan lopen: dat is jouw opdracht. Je team bestaat uit eerste- en tweedelijns engineers; in het begin ligt de nadruk op de eerste lijn. Concreet betekent dat: - Je zorgt dat elk ticket één eigenaar heeft en dat het werk via heldere processen loopt - Je stuurt op data en maakt doorlooptijden, SLA's, wachtrij en patch- en monitoringcompliance wekelijks zichtbaar - Je zorgt dat monitoring en updates bij alle klanten consequent draaien, zodat een storing gemeld wordt voordat de klant hem merkt - Je bent het vaste aanspreekpunt voor klanten bij escalaties: je schakelt snel, neemt zelf contact op en zorgt voor een goede oplossing - Je stemt af met projectmanagement, zodat opgeleverde projecten netjes in beheer landen - Je coacht je engineers, voert de 1-op-1's en verbetert de ITIL-processen, onder meer met AI en automatisering Je rapporteert aan onze operationeel manager en maakt deel uit van ons leadership team. Het doel voor je eerste jaar: elk ticket heeft één eigenaar, we halen onze SLA's en monitoring en patching draaien bij alle klanten volgens hetzelfde proces. Dit bieden wij jou - Een salaris tussen € 4.750 en € 6.000 bruto per maand (40 uur), plus 8% vakantiegeld - 25 vakantiedagen plus 2 tot 5 extra, en vrij op je verjaardag - Pensioenregeling waarvan wij het grootste deel betalen - Ele...

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