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Open nowPosted 44 days ago

Servicedeskmedewerker

EURES job mobility portal314,718 open roles

Where
Veluwe, Netherlands
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Your applicationOpen nowServicedeskmedewerkerEURES job mobility portal · Veluwe, Netherlands

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on EURES job mobility portal's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.7%1 day
  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.1%30 days
This job: posted 44 days ago

The posting

Servicedeskmedewerker. Functie Servicedeskmedewerker. Locatie Apeldoorn Gelderland Uren per week 40 uren per week Looptijd 29.09.2026 - 30.12.2026 Opdrachtnummer 388975 Sluitingstijd 30.12.2026 Rolomschrijving en taakafspraken OpdrachtomschrijvingAls servicedeskmedewerker ondersteun je telefonisch en schriftelijk eindgebruikers op het gebied van ICT-services. Je draagt zorg voor het correctaannemen, zorgvuldig in behandeling nemen en zo snel als mogelijk verhelpen van technische en functionele verstoringen. Daarbij maak je gebruikvan diverse applicaties en een known-error-base. Vanuit een operationele analyse onderken je samenhangende technische- en functioneleverstoringen, vragen en verzoeken. Als daar aanleiding toe is zorg je voor het aanpassen van prioriteit en bewaak je de voortgang. Een van debelangrijkste dingen op de ICT servicedesk is de samenwerking met alle collega's. Er heerst een goede sfeer bij ons op de desk. Achtergrond opdrachtDe Servicedesk is het contactpunt binnen DCS voor eindgebruikers binnen het ministerie van Financiën om hun verstoringen te melden, registreren enop te laten lossen. De Servicedesk streeft naar een hoog oplossend vermogen waardoor de verstoringen en incidenten in de ICT-dienstverlening al naéén contact met de Servicedesk opgelost worden. Het oplossend vermogen ligt momenteel op ong. 80%, waarbij ong. Bedrijfsgegevens Belastingdienst -ICT De recruiter PhilipWelsBetween Telefoon: +31645014935E-mail: [email protected] Opdracht Belastingdienst - ICT Servicedeskmedewerker. 1 EisenAlleen Nederlandstalige CV's aanbieden en kandidaten moeten perfect Nederlands kunnen spreken.Opdracht is minder geschikt voor ZZP'ers ivm wet DBA Kandidaten dienen in het bezit te zijn van ITIL4 certificering van peoplecert. Het is verplicht dit behaaldecertificaat mee te sturen bij het aanbieden van kandidaten.Goede kennis van Windows 11 systemenMinimaal een half jaar telefonische ervaring op een 1...

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