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Open nowPosted 27 days ago

Servicedeskmedewerker

EURES job mobility portal370,340 open roles

Where
Zaanstreek, Netherlands
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Your applicationOpen nowServicedeskmedewerkerEURES job mobility portal · Zaanstreek, Netherlands
  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on EURES job mobility portal's own form.

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. EURES job mobility portal postings stay open a median of 3 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.2%30 days
This job: posted 27 days ago

EURES job mobility portal median: 3 days open

The posting

- Oplossingen - Enterprise Asset Management OVER GEMBA > WERKEN BIJ > Business Consultant SERVICEDESKMEDEWERKER - IBM MAXIMO De nieuwste technologieën, innovatieve onderhoudsstrategieën, … Als Servicedeskmedewerker bij IBM Gold Partner Gemba werk je niet aan de minste projecten. Maar dan wel vanuit een kleine, professionele en bevlogen club, met een no-nonsense mentaliteit. Je voelt je er direct thuis! Wat doe je als Servicedeskmedewerker bij Gemba? Onze klanten werken met IBM Maximo en de Maximo Application Suite (MAS): krachtige oplossingen voor Enterprise Asset Management en Service Management. Als Servicedeskmedewerker ben jij het eerste aanspreekpunt voor klanten met vragen, incidenten of wijzigingsverzoeken. Je luistert goed, stelt de juiste vragen en zorgt dat iedere melding duidelijk wordt vastgelegd en opgevolgd. Je probeert meldingen zoveel mogelijk zelfstandig op te lossen. Is specialistische kennis nodig? Dan schakel je met onze functionele of technische consultants. Ook daarna blijf jij betrokken: je bewaakt de voortgang, houdt de klant op de hoogte en controleert of de oplossing daadwerkelijk aan de verwachtingen voldoet. Je houdt je onder andere bezig met: - Ontvangen, registreren en beoordelen van vragen en incidenten; - Doorvragen om de vraag of het probleem van de klant goed te begrijpen; - Classificeren en prioriteren van meldingen; - Zelfstandig analyseren en oplossen van eerstelijnsmeldingen; - Doorzetten van complexere meldingen naar de juiste collega; - Bewaken van doorlooptijden, afspraken en opvolging; - Proactief informeren van klanten over de status en voortgang; - Controleren of de geleverde oplossing het probleem daadwerkelijk verhelpt; - Vastleggen van oplossingen en aanvullen van de kennisbank; - Bijhouden en verbeteren van procedures en werkinstructies; - Signaleren van terugkerende problemen en mogelijke verbeteringen; - Meedenken over de verdere professionalisering van onze servicedesk. Bij...

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