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Open nowPosted 35 hours ago

Servicemedewerker

EURES job mobility portal314,718 open roles

Where
Oost-Groningen, Netherlands
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Your applicationOpen nowServicemedewerkerEURES job mobility portal · Oost-Groningen, Netherlands
  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on EURES job mobility portal's own form.

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The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.7%1 day
  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.1%30 days
This job: posted 35 hours ago

The posting

Lavi Personeel Image Servicemedewerker Locatie Ter Apelkanaal Opleiding MBO Contract Full time Salarisindicatie € 2700 - € 3200 Ben jij klantgericht, communicatief sterk en krijg je energie van het oplossen van vragen en problemen? Vind je het leuk om klanten niet alleen vriendelijk te woord te staan, maar ook zelfstandig te zorgen voor een passende oplossing? Dan is deze veelzijdige functie iets voor jou! Wat ga je doen? Als servicemedewerker ben jij het telefonische visitekaartje van de organisatie. Je luistert goed, stelt de juiste vragen en brengt de behoefte van de klant zo volledig mogelijk in kaart. Klanten nemen contact op met uiteenlopende vragen. Dit kan gaan over producten, eerder uitgebrachte offertes, de status van een aanvraag, een storing of een klacht. Je verstrekt zelf de juiste informatie of schakelt, wanneer nodig, met een collega van de betreffende afdeling. Bij storingen en klachten houd jij de regie. Je registreert de melding zorgvuldig, onderzoekt wat er nodig is en onderneemt zelfstandig actie richting leveranciers en andere betrokken partijen. Vervolgens zorg je ervoor dat de klant duidelijk wordt geïnformeerd over de voortgang en de gekozen oplossing. Wanneer een monteur nodig is, verzorg jij de planning en stem je de afspraak af met de klant. Je bewaakt de voortgang en zorgt ervoor dat gemaakte afspraken worden nagekomen. Zo begeleid je de klant van de eerste melding tot een passende oplossing. Jouw werkzaamheden bestaan onder andere uit: - Telefonisch en per e-mail beantwoorden van klantvragen; - Inventariseren van de vraag of behoefte van de klant; - Verstrekken van productinformatie en informatie over uitgebrachte offertes; - Aannemen, registreren en zelfstandig afhandelen van klachten en storingen; - Onderhouden van contact met leveranciers over service- en garantievragen; - Coördineren en bewaken van de voortgang van servicemeldingen; - Inplannen van monteurs voor onderhouds-...

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