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Open nowPosted 31 days ago

Skilled Servicedesk Medewerker

EURES job mobility portal314,718 open roles

Where
Flevoland, Netherlands
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Your applicationOpen nowSkilled Servicedesk MedewerkerEURES job mobility portal · Flevoland, Netherlands

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on EURES job mobility portal's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.7%1 day
  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.1%30 days
This job: posted 31 days ago

The posting

Skilled Servicedesk Medewerker Uren per week Ontdek ontwikkel groei Als Skilled Servicedesk Medewerker ben jij degene die wordt ingeschakeld wanneer een melding nét wat meer technische kennis vraagt. Je analyseert complexere incidenten, zoekt uit waar het probleem vandaan komt en zorgt samen met collega's en beheerteams voor een passende oplossing. Daarnaast speel je een belangrijke rol binnen het servicedeskteam. Je helpt collega's verder bij lastige vraagstukken, deelt jouw kennis en kijkt kritisch naar de manier waarop incidenten worden afgehandeld. Zie je dat bepaalde problemen regelmatig terugkomen? Dan onderzoek je de oorzaak en denk je mee over hoe de dienstverlening structureel kan worden verbeterd. Wat ga je doen? - Je analyseert en behandelt complexere incidenten en technische vraagstukken ; - Je ondersteunt collega's binnen de servicedesk bij meldingen waar extra kennis voor nodig is; - Je werkt samen met beheer- en specialistenteams om complexere problemen op te lossen; - Je signaleert en analyseert terugkerende incidenten en helpt zoeken naar structurele oplossingen; - Je verbetert en actualiseert werkinstructies, handleidingen en kennisdocumentatie ; - Je deelt jouw technische kennis met collega's en draagt bij aan hun verdere ontwikkeling; - Je denkt actief mee over hoe processen binnen de servicedesk slimmer, efficiënter en kwalitatief beter kunnen worden ingericht. Een mooie rol voor een ervaren supportprofessional die graag de techniek induikt én het team om zich heen beter wil maken. Wat kun jij van ons verwachten? - Salaris tussen €2.900 en €3.200 bruto per maand - Uitdagende technische omgeving - Persoonlijke begeleiding vanuit InWork - Opleidings- en certificeringsmogelijkheden Wat verwachten we van jou? - Een IT-diploma op MBO 3/4-niveau richting support - Minimaal 2 jaar ervaring als Skilled Servicedesk Medewerker - Kennis van Microsoft 365 en Active Directory - AZ-900 of MS-900 certificering, o...

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    The review screen in CV Rocket: how each CV was read, round by round.

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