The posting
/resource/themes/musterseiten/css/wp_landscape-213102-64.css Customer Service Experience Specialist (m/f) Adhesive Technologies Administration Logistics / Supply Chain Hungary, Budapest Full Time Regular About this Position What you'll do - Handle customer questions and provide information to resolve any issues, manage orders and deliveries providing high quality customer service - Full accountability for customer experience, acting as a single point of contact for customers, adopting customer centricity mindset within day-to-day interactions (set and meet expectations, stress-free experience, maintain a positive & professional demeanor) - Identify opportunities using customer feedback, share insights with the relevant functions and ensure proper follow-up - Process Sales documentation and related administrative tasks - Maintain customer relationship and contact with logistics service provider, cooperation with cross-functional teams - Keep monitoring of orders - Create delivery note and invoice in the system - Track customer open orders and shipments - Perform daily, weekly, monthly administrative tasks What makes you a good fit - University degree - Minimum 1-2 years of relevant work experience - Business fluent level of English and Hungarian languages - Accuracy, reliability, good time management skills - Flexible personality with excellent communication and relationship management skills - User level computer skills are required, SAP and Excel knowledge is an advantage - SAP, Excel and Service Cloud knowledge Some perks of joining Henkel - Flexible work scheme with flexible hours and hybrid working type - Diverse national and international growth opportunities - Global wellbeing standards with health and preventive care programs - Gender-neutral parental leave for a minimum of 8 weeks - Employee Share Plan with voluntary investment and Henkel matching shares - Cafeteria: 836.000 HUF gross/year - 13th and 14th month sala...



