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Open nowPosted 3 days ago

Specialist HÉT Verschil

EURES job mobility portal554,643 open roles

Where
Groot-Rijnmond, Netherlands
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Your applicationOpen nowSpecialist HÉT VerschilEURES job mobility portal · Groot-Rijnmond, Netherlands
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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

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The clock on this job

Early applications get read.

10.1% of postings close within 7 days. Measured by our own scanner across the market. EURES job mobility portal postings stay open a median of 6 days.

Share of postings closed within
  1. 2.0%1 day
  2. 4.0%3 days
  3. 10.1%7 days
  4. 15.8%14 days
  5. 34.0%30 days
This job: posted 3 days ago

EURES job mobility portal median: 6 days open

The posting

- CX Specialist - Eneco - Rotterdam - 1-3 jaar - 32 - 40 uur - Customer Services - €49.000 - €69.000 CX Specialist - Eneco - Rotterdam - Customer Services - 1-3 jaar - €49.000 - €69.000 - 32 - 40 uur Handig om te weten: bewaar deze vacature gemakkelijk via de printknop bovenaan. Na sluiting verdwijnt deze vacature van onze website. - Jij signaleert klantbehoeften en proceshiaten en vertaalt deze naar concrete verbeterideeën. - Werk samen in een vooruitstrevend CX-team met impact. - Verhoog klanttevredenheid door klantvragen end-to-end op te lossen. Waarom kiezen voor Eneco? Samen het verschil maken voor onze klanten én bijdragen aan een duurzame toekomst. Bij Eneco Customer Services zetten we met de CX teams een grote stap voorwaarts naar een betere klantervaring. Deze teams bestaan uit CX Experts én CX Specialisten. Samen bundelen jullie je krachten: de CX Experts zorgen voor de diepgaande analyses en het implementeren van verbetervoorstellen, terwijl jij als CX Specialist hét verschil maakt op de end-to-end klantreis. Jij bent de brug tussen klantcontact en verbetering. Jij signaleert wat er bij de klant leeft, vertaalt dit naar concrete verbetervoorstellen en werkt actief mee aan het realiseren van die verbeteringen. Dit ga je doen Jij krijgt energie van écht klantcontact. Je duikt graag in klantvragen, zoekt uit wat er speelt en zorgt ervoor dat klanten zich gehoord en geholpen voelen. Het grootste deel van je werkzaamheden bestaat uit het behandelen van klantvragen via e-mail en telefoon. Juist in die contacten zie jij meer dan de individuele klantvraag: je herkent patronen, signaleert knelpunten en ontdekt kansen om de klantreis te verbeteren. Als CX Specialist ben je dagelijks in gesprek met klanten en ervaar je als eerste waar processen goed werken en waar klanten vastlopen. Je pakt complexe klantvragen op, lost deze zo veel mogelijk in één keer goed op en deelt verbetersigna...

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