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Open nowPosted 26 hours ago

Stellenangebot Manager Customer Service

EURES job mobility portal467,691 open roles

Where
Groot-Rijnmond, Netherlands
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Your applicationOpen nowStellenangebot Manager Customer ServiceEURES job mobility portal · Groot-Rijnmond, Netherlands

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on EURES job mobility portal's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

8.4% of postings close within 7 days. Measured by our own scanner across the market. EURES job mobility portal postings stay open a median of 6 days.

Share of postings closed within
  1. 1.8%1 day
  2. 4.0%3 days
  3. 8.4%7 days
  4. 15.4%14 days
  5. 34.3%30 days
This job: posted 26 hours ago

EURES job mobility portal median: 6 days open

The posting

Manager Customer Service - Rotterdam Botlek (fulltime) Manager Customer Service - Rotterdam Botlek (fulltime), 1. Afbeelding Manager Customer Service - Rotterdam Botlek (fulltime) Ben jij een ervaren logistiek professional met kennis en ervaring in de logistiek en krijg je energie van het aansturen van een grotere operationele afdeling? Kun jij snel schakelen in een dynamische logistieke omgeving, weet je hoe belangrijk een goede afstemming tussen klant, planning, terminals en vervoerders is en krijg je energie van het verbeteren van klantrelaties? Dan maken wij graag kennis met jou. Als manager customer service ben je met 2 andere managers verantwoordelijk voor een afdeling van ongeveer 30 medewerkers, verdeeld over drie teams. Je werkt nauw samen aangaande de dagelijkse aansturing en verdere ontwikkeling van de afdeling. Binnen deze functie ligt de nadruk sterk op de exportkant van de organisatie en onze deepsea-activiteiten. Waarbij je ongeveer 12 fte aanstuurt. Je bent verantwoordelijk voor een goede dienstverlening richting onze klanten en hebt regelmatig contact met grote klanten om de samenwerking verder te verbeteren en duidelijke werkafspraken te maken. Wat ga je doen? Als Manager Customer Service ben je eindverantwoordelijk voor de dagelijkse werking en ontwikkeling van de afdeling. Je combineert people management met operationele verantwoordelijkheid en klantcontact. Je houdt je onder andere bezig met: - De dagelijkse activiteiten van de customer serviceafdeling, met een sterke focus op export. - Bewaken van de voortgang van orders en het tijdig signaleren van afwijkingen of knelpunten. - Zorgen voor een goede afstemming tussen customer service, planning, terminals, vervoerders en klanten. - Bewaken en verbeteren van de kwaliteit en continuïteit van de dienstverlening. - Analyseren van operationele problemen en zorgen voor structurele oplossingen. - Bewaken van KPI's en operationele resultaten en waar nodig bijstu...

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