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Open nowPosted 12 days ago

Support Engineer VoIP & Unified Communications

EURES job mobility portal314,718 open roles

Where
Kortrijk, Belgium
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Your applicationOpen nowSupport Engineer VoIP & Unified CommunicationsEURES job mobility portal · Kortrijk, Belgium

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on EURES job mobility portal's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: posted 12 days ago

The posting

ConXioN begeleidt en inspireert klanten bij hun digitale transformatie door IT strategisch in te zetten. Met 29 jaar ervaring in de IT-markt en meer dan 250 medewerkers en 10 vestingen in Vlaanderen en Nederland, helpen we KMO's, mid-market & enterprise-klanten en klanten in de publieke sector met diensten op maat zoals Modern Workplace, Connectivity, Hybrid Cloud, Business Applications, Security, Data & AI, en Services.

Onze certified partnerships bij spelers als Microsoft, HP, HPE, Fortinet, SentinelOne, Cisco en Kyocera geven ons de nodige kennis en expertise om onze dienstverlening naar een hoger niveau te tillen.

Werken bij ConXioN betekent deel uitmaken van een ambitieus en groeiend bedrijf met een mensgericht beleid, en elke dag kunnen bijdragen aan duurzame IT‑oplossingen.

Support Engineer VoIP & Unified Communications

Bij ConXioN geloven we dat moderne communicatie meer is dan telefonie alleen. Het draait om mensen verbinden, flexibel samenwerken en organisaties ondersteunen met betrouwbare en toekomstgerichte oplossingen.

Wil jij jouw technische kennis inzetten binnen een enthousiast Telco-team? Dan ben jij misschien wel onze nieuwe Support Engineer VoIP & Unified Communications. In deze rol ben je het eerste aanspreekpunt voor klanten met vragen rond telefonie, VoIP en Unified Communications en help je hen snel weer op weg.

Jouw day-to-day als Support Engineer VoIP & Unified Communications:

  • Je behandelt supportvragen en incidenten via telefoon, e-mail en ons ticketsysteem.
  • Je analyseert en diagnosticeert problemen rond VoIP, telefonie, SIP-trunks en andere telecomoplossingen.
  • Je lost first line en second line supportvragen op of escaleert deze waar nodig.
  • Je volgt incidenten correct op en houdt klanten proactief op de hoogte van de voortgang.
  • Je configureert en beheert telefonie- en communicatieoplossingen.
  • Je werkt nauw samen met collega's van engineering, projectmanagement en operations.
  • Je documenteert oplossingen, procedures en kennisartikels.
  • Je denkt mee over verbeteringen van onze dienstverlening en interne processen.
  • Je volgt nieuwe ontwikkelingen binnen telecom en unified communications op.

Als Support Engineer VoIP & Unified Communications combineer je technische expertise met klantgerichtheid.

  • Je bent klantgericht en haalt energie uit het ondersteunen van klanten.
  • Je denkt oplossingsgericht en gaat graag op zoek naar de oorzaak van technische problemen.
  • Je hebt interesse in of ervaring met VoIP, telefonie en communicatietechnologie.
  • Je bent communicatief sterk en kan technische informatie begrijpelijk uitleggen.
  • Je werkt nauwkeurig, gestructureerd en neemt verantwoordelijkheid.
  • Je bent leergierig en volgt technologische ontwikkelingen graag op.
  • Je deelt kennis met collega's en werkt graag samen in team.
  • Je krijgt energie van technische uitdagingen en problem solving.
  • Je hebt een rijbewijs B en bent bereid om je te verplaatsen naar klanten.

Kennis van technologieën als networking (LAN, WAN, VLAN, Firewall), VoIP, Telecom en Unified Communications, Microsoft Teams Calling en 3CX is een pluspunt.

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