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Open nowPosted 3 days ago

Support Medewerker

EURES job mobility portal370,340 open roles

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Groot-Rijnmond, Netherlands
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Your applicationOpen nowSupport MedewerkerEURES job mobility portal · Groot-Rijnmond, Netherlands
  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on EURES job mobility portal's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. EURES job mobility portal postings stay open a median of 3 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.2%30 days
This job: posted 3 days ago

EURES job mobility portal median: 3 days open

The posting

Word support medewerker bij Nationale-Nederlanden Den Haag YoungCapital Beschrijving Ondersteun nabestaanden als support medewerker bij Nationale-Nederlanden in Den Haag en zorg dat hun aanvragen zorgvuldig worden opgevolgd. Wat ga je doen? Als support medewerker bij Nationale-Nederlanden in Den Haag ben je betrokken bij de afhandeling van zaken rondom het overlijden van klanten. Je hebt contact met nabestaanden, verwerkt gegevens en zorgt dat dossiers en aanvragen op de juiste manier worden opgepakt. Je komt te werken binnen de Nabestaandendesk. Dit team begeleidt nabestaanden bij de praktische afhandeling die na een overlijden geregeld moet worden. Een zorgvuldige aanpak is hierbij belangrijk. Je weet dat een gesprek soms gevoelig kan liggen en stemt je communicatie daarop af. Jouw verantwoordelijkheden In deze functie combineer je telefonisch contact met administratieve taken. Je hebt daarbij contact met nabestaanden, maar ook met andere partijen die bij de afhandeling betrokken zijn. Je houdt je onder meer bezig met: - Telefonisch registreren van meldingen over een overlijden; - Uitleg geven over de procedure en beantwoorden van vragen; - Controleren en verwerken van klantgegevens; - Aanvullen, ordenen en bijhouden van dossiers; - Behandelen van binnenkomende en uitgaande e-mails; - Afstemmen met tussenpersonen, uitvaartorganisaties en interne afdelingen; - Zorgen dat informatie bij de juiste afdeling terechtkomt; - Bijhouden van de voortgang van lopende zaken. Je gebruikt verschillende systemen om je werk uit te voeren, waaronder SAP en Salesforce . Werkinstructies en procesbeschrijvingen geven je houvast bij de verschillende werkzaamheden. Zorgvuldig omgaan met ieder contact De mensen met wie je spreekt, bevinden zich vaak in een verdrietige periode. Daarom is het belangrijk dat je rustig blijft, goed luistert en informatie op een begrijpelijke manier overbrengt. Je hoeft niet voor iedere situatie direct een antwoord ...

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